SmartAction

NOVEMBER 15, 2023

Underpinned by state-of-the-art technology, you can now have a conversation with virtual agents who will understand customer needs and address them quickly. AI-Powered Chatbots AI-driven chatbots have evolved into sophisticated virtual assistants.

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Creative Virtual

DECEMBER 7, 2021

They also discussed the findings of ISG’s research and current successful virtual agent implementations. Here’s a recording of their full discussion: When ISG held their awards ceremony in October, Chris and Liam Ryan, Sales Director, were able to accept Creative Virtual’s trophy in person from Jan Erik.

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Virtual Agent Chatbots Education Enterprise 52

CSM Magazine

DECEMBER 14, 2021

Rather than waiting for a customer service representative to answer the phone or react to an email, AI-enabled chatbots and virtual agents are constantly accessible and can respond to consumer enquiries in minutes, if not seconds. Much More Proactive Service. All of this constitutes what is referred to as agile customer care.

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Creative Virtual

DECEMBER 8, 2022

Being recognised as the best in conversational AI made our Founder & CEO, Chris Ezekiel, contemplate what makes a virtual agent or chatbot a true conversational AI solution and share his insights in a blog post. How Creative Virtual’s Gluon Software is Next Level for Chatbot Tech – Wharf Life interview.

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Virtual Agent Chatbots Government Banking 52

VocalCom

JULY 2, 2020

We are social creatures and the value interacting with another human being over a machine when dealing with a complex and emotional problem cannot be underestimated: humans offer a level of empathy that no chatbot or automated agent can currently provide. The rise of the ‘Super-Agent’.

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Contact Center Self service Virtual Agent Chatbots 62

Playvox

SEPTEMBER 1, 2021

As social research firm McCrindle observes , “a shift in educational engagement is also occurring for Gen Alpha, changing from structural and auditory to engaging, visual, multimodal and hands-on methods of educating this emerging generation.” Intelligent Virtual Agent. A virtual agent enables an intelligent, human?like

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Customer Service Virtual Agent Education Healthcare 68

Creative Virtual

JULY 10, 2019

Our Founder & CEO, Chris Ezekiel’s opening keynote – Taking Your CX into the Future with Conversational AI – got the day started with a look at AI-enhanced chatbots, virtual agents and live chat. We had a number of attendees stop by the Creative Virtual table to see more live examples of chatbots and virtual agents.

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Virtual Agent Banking Chatbots Self service 40

Connect

OCTOBER 23, 2023

paving the way for automated AI-enabled chatbots and super-charged, AI-assisted live agents. Operators can start integrating into core systems such as Customer Relationship Management (CRM) applications, Customer Service Management (CSM) and Case Management System (CSM) platforms, and billing and logistics systems.

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Average Handle Time CRM Virtual Agent Metrics 73

CSM Magazine

JUNE 12, 2020

Omni-channels, chatbots, artificial intelligence, and e-commerce represent new cornerstone technologies to achieve that goal. While retailers utilize a wide range of support options such as human and virtual agents, social media, or mobile apps, existing single and multi-channel support systems necessitate access to each channel separately.

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Customer Service Omni-channel support Virtual Agent Chatbots 52

RichCall

SEPTEMBER 13, 2017

The contact centre will support this by providing hints, tips, education and technical support. In the worst case, if they were not able to solve their issue, the portal can include a click to call button where they are transferred to an agent and they don’t have to repeat all their information in order to get assistance. Lutz Remmers.

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JustCall

MARCH 9, 2023

Live chat and AI-powered chatbot: Live chat is an instant messaging feature offering real-time customer support. On the company side, organizations can create personalized marketing campaigns and educate customers about new product launches, upcoming sales, ongoing offers and deals, and more. What is Customer Service?

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Customer Service Morale Chatbots Customer Care 40

Uniphore

JULY 21, 2021

Natural language processing, meanwhile, can be used to find knowledge that lacks text, like educational videos. Virtual Customer Assistants A virtual customer assistant (VCA) can help direct customers to the knowledge they need, rather than forcing them to navigate the site on their own.

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Best practices Customer Service Management Contact Center 52

Comm100

FEBRUARY 16, 2018

Companies also plan on achieving this top priority for 2018 by creating or optimizing automated self-service experiences (such as through intelligent customer knowledge bases and Chatbots), and improving customer journey mapping. For example, Whole Foods’ Chatbot on Facebook Messenger helps visitors find recipes.

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Customer Service Chatbots Journey mapping Multichannel 49

AWS Machine Learning

JUNE 18, 2024

By following the steps outlined in this post, you will be able to deploy your own secure and responsible chatbots, tailored to your specific needs and use cases. For example: “You’re a virtual travel agent. The following diagram illustrates this layered protection for generative AI chatbots.

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Engineering Virtual Agent Finance Government 128

SmartAction

APRIL 24, 2019

This combination has led to the growing adoption of AI-powered virtual agents to automate conversations traditionally handed by live agents. Best Practice #2: Virtual agents need “guardrails”. There is a fine line between what should be automated by conversational AI and what should be transferred to live agents.

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Virtual Agent Self service Best practices Chatbots 47

Fonolo

JANUARY 4, 2022

For example, only 13% of education institutions are using A.I. chatbots compared to 42% of media and communications companies. consumers rate chatbot interactions as “very effective” in dealing with customer support problems. 37% of customers report using a chatbot on a website. compared to other sectors.

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Customer Service Contact Center Call Center Chatbots 142

JustCall

FEBRUARY 24, 2025

AI voice agents. Unlike traditional chatbots or automated phone menus, AI voice agents dont just follow a script. They listen, understand, and respond in real time just like a human agent would. Agentic vs. non-agentic AI Not all AI is created equal. One of the most impactful applications?

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Fonolo

APRIL 4, 2023

For example, only 13% of education institutions are using A.I. chatbots compared to 42% of media and communications companies. consumers rate chatbot interactions as “very effective” in dealing with customer support problems. Source: Microsoft 37% of customers report using a chatbot on a website.

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Contact Center Customer Service Call Center Chatbots 81

Aspect

MAY 15, 2018

Looking specifically at the contact center industry, we have seen a recent flurry of activity around chatbots, intelligent IVRs and virtual agents. For more information on Aspect’s educated approach to AI in the workforce, visit our Aspect Workforce AI page here.

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Contact Center contact center workforce Airlines Virtual Agent 68

Creative Virtual

OCTOBER 30, 2018

The explosion of media hype around artificial intelligence (AI) and chatbots over the past few years – and the subsequent confusion in the customer experience (CX) space – is one of topics Creative Virtual discusses in our article for The Parliamentary Review.

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Best practices Chatbots Virtual Agent Self service 40

Inbenta

NOVEMBER 15, 2022

At Inbenta, we use the power of NLP applied to automated translation in our multilingual chatbots, to ensure that our users get the answers they’re looking for in their preferred language. Virtual agents and chatbots. Thanks to NLP technology, chatbots have become more human-like. Sentiment analysis.

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Chatbots Healthcare Banking Abandon rate 96

Inbenta

OCTOBER 30, 2024

This article discusses 11 powerful applications of NLP, including automated translation to accurately convey meaning, sentiment analysis for understanding customer intent, and virtual chatbots for better customer interactions. Virtual agents and chatbots Thanks to NLP technology, chatbots have become more human-like. 

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