TechSee

OCTOBER 2, 2024

At first glance, chatbots and Agentic AI may seem similar—both engage with users and provide automated responses. However, fundamental differences set Agentic AI apart from traditional chatbots, even those powered by large language models (LLMs). Let’s unpack these new technologies.

Chatbots 136

Chatbots Scripts Enterprise Technology 136

TechSee

FEBRUARY 10, 2025

At launch, chatbots made a huge splash. Unlike traditional chatbots, Sophie AI delivers: Autonomous Decision-Making: Sophie AI evaluates the customer’s need, chooses the most effective modality, and continuously learns from both AI Assist and Agentic AI interactions. But in today’s world, your customers expect more.

Customer Service 124

Customer Service Average Handle Time Telecommunications Chatbots 124

TechSee

DECEMBER 11, 2024

For early adopters and innovation forward enterprises, Generative AI became integral to the customer service experience, helping brands create dynamic content and recommendations tailored to individual customers and their specific needs. However, adoption was slower across the mainstream enterprise, often due to cost and resource constraints.

Self service 109

Self service Enterprise Finance Healthcare 109

AWS Machine Learning

MARCH 19, 2025

They arent just building another chatbot; they are reimagining healthcare delivery at scale. Their results speak for themselvesAdobe achieved a 20-fold scale-up in model training while maintaining the enterprise-grade performance and reliability their customers expect. times lower latency) and the flexibility to evolve.

Healthcare 142

Healthcare Enterprise APIs Transportation 142

ShepHyken

JULY 31, 2023

While chatbots and digital solutions are valuable, human-to-human interactions still plays a vital role, especially when technology falls short. Provide seamless connections between various communication channels, including chatbots, apps, phone calls, and emails.

Chatbots 296

Chatbots Enterprise Contact Center Technology 296

ShepHyken

NOVEMBER 21, 2017

Top Takeaways: Chatbots differ from virtual assistants in that virtual assistants can do more and provide more information. There is more data that goes into a virtual assistant than a chatbot. Chatbots are much simpler and geared toward one specific platform. Can anyone use AI or chatbots? AI is measured on a spectrum.

Chatbots 125

Chatbots Self service Enterprise Call Center 125

TechSee

OCTOBER 10, 2024

This investment delivered a 24% improvement in their self-service containment rate over their legacy chatbot. Ultimately, they found additional opportunities by expanding their Agentic chatbot into an Agentic Voice Bot, and expanding their informational Agentic AI into additional simple use cases with lesser scale.

Chatbots 109

Chatbots Self service Strategic Value Accountability 109

TechSee

FEBRUARY 14, 2025

As enterprises strive to restore satisfaction to people’s technology experiences, agentic AI has emerged as the transformative force that’s helping them see the path forward. Introduction The future of customer experience (CX) is here, and it’s visual.

Enterprise 109

Enterprise Customer Experience Chatbots Technical Support 109

AWS Machine Learning

FEBRUARY 19, 2024

Modern chatbots can serve as digital agents, providing a new avenue for delivering 24/7 customer service and support across many industries. Chatbots also offer valuable data-driven insights into customer behavior while scaling effortlessly as the user base grows; therefore, they present a cost-effective solution for engaging customers.

Chatbots 122

Chatbots APIs Engineering Enterprise 122

AWS Machine Learning

AUGUST 15, 2024

Enterprises with contact center operations are looking to improve customer satisfaction by providing self-service, conversational, interactive chat bots that have natural language understanding (NLU). Users of the chatbot interact with Amazon Lex through the web client UI, Amazon Alexa , or Amazon Connect.

Chatbots 127

Chatbots Banking APIs Enterprise 127

PeopleMetrics

MARCH 11, 2025

Conversational, chat-based surveys Static surveys are being replaced with AI-driven, chatbot-style surveys that feel like a conversation. Use a VoC software provider with customization options (most cheap DIY tools wont cut it for enterprise VoC). to increase engagement.

Surveys 100

Surveys Feedback Chatbots Enterprise 100

AWS Machine Learning

FEBRUARY 14, 2024

It enables you to privately customize the FMs with your data using techniques such as fine-tuning, prompt engineering, and Retrieval Augmented Generation (RAG), and build agents that run tasks using your enterprise systems and data sources while complying with security and privacy requirements.

Engineering 138

Engineering Chatbots Accountability Enterprise 138

ShepHyken

JULY 17, 2017

How Enterprise Chatbots Platforms Will Change Customer Service by Murray Newlands. My Comment: Chatbots are a hot topic these days. I’ve been writing about chatbots for the past year or so in my Forbes articles. Each week I read a number of customer service and experience articles from various online resources.

Customer Service 76

Customer Service Chatbots Government Customer centricity 76

AWS Machine Learning

MAY 1, 2024

Numerous customers face challenges in managing diverse data sources and seek a chatbot solution capable of orchestrating these sources to offer comprehensive answers. This post presents a solution for developing a chatbot capable of answering queries from both documentation and databases, with straightforward deployment.

Chatbots 129

Chatbots APIs Engineering Automotive 129

TeleDirect

DECEMBER 25, 2024

AI-Powered Chatbots Handle routine inquiries instantly. Whether youre a small startup or a global enterprise, investing in 24/7 support can drive loyalty, retention, and growth. How 24/7 Call Centers Use Technology to Improve CX Modern 24/7 call centers leverage advanced technologies to enhance efficiency and customer experience.

Call Center 127

Call Center Customer Experience Technical Support First call resolution 127

AWS Machine Learning

SEPTEMBER 13, 2024

You can ask the chatbots sample questions to start exploring the functionality of filing a new claim. Conclusion In this post, we demonstrated the power of chaining Amazon Bedrock agents, offering a fresh perspective on integrating back-office automation workflows and enterprise APIs. To learn more, refer to Amazon Bedrock Agents.

APIs 132

APIs Enterprise Best practices Accountability 132

AWS Machine Learning

MAY 30, 2024

Instead, Vitech opted for Retrieval Augmented Generation (RAG), in which the LLM can use vector embeddings to perform a semantic search and provide a more relevant answer to users when interacting with the chatbot. Data store Vitech’s product documentation is largely available in.pdf format, making it the standard format used by VitechIQ.

Chatbots 129

Chatbots Engineering APIs Technology 129

Inbenta

AUGUST 17, 2021

Contents: What is voice search and what are voice chatbots? Text-to-speech and speech-to-text chatbots: how do they work? How to build a voice chatbot: integrations powered by Inbenta. Why launch a voice-based chatbot project: adding more value to your business. What is voice search and what are voice chatbots?

Chatbots 94

Chatbots Interactive Voice Response Customer Service APIs 94

AWS Machine Learning

MARCH 27, 2024

This blog post discusses how BMC Software added AWS Generative AI capabilities to its product BMC AMI zAdviser Enterprise. BMC AMI zAdviser Enterprise provides a wide range of DevOps KPIs to optimize mainframe development and enable teams to proactvely identify and resolve issues.

Enterprise 116

Enterprise APIs Metrics Engineering 116

AWS Machine Learning

JANUARY 4, 2024

We are seeing numerous uses, including text generation, code generation, summarization, translation, chatbots, and more. Conclusion In this post, we discussed how we can generate value from enterprise data using natural language to SQL generation. Generative AI has opened up a lot of potential in the field of AI.

Best practices 139

Best practices Enterprise Engineering APIs 139

AWS Machine Learning

MARCH 1, 2024

Some examples include a customer calling to check on the status of an order and receiving an update from a bot, or a customer needing to submit a renewal for a license and the chatbot collecting the necessary information, which it hands over to an agent for processing. For instructions, refer to Installing the AWS SAM CLI.

Chatbots 123

Chatbots APIs Self service Contact Center 123

AWS Machine Learning

MARCH 18, 2025

Firstly, LLMs dont have access to enterprise databases, and the models need to be customized to understand the specific database of an enterprise. The limitation of LLMs in understanding enterprise datasets and human context can be addressed using Retrieval Augmented Generation (RAG). streamlit run app.py

Enterprise 86

Enterprise Chatbots Engineering Metrics 86

Creative Virtual

JANUARY 28, 2021

Ask any seller of a highly complex and customizable chatbot or virtual agent system about cost and you’re likely to get an evasive answer. Increasingly, in this ever-saturating market, it’s easy to find elements of chatbot pricing (i.e., The truth is, building a successful chatbot is not purely a question of technology.

Chatbots 98

Chatbots Consulting Consulting Virtual Agent 98

AWS Machine Learning

MARCH 6, 2025

This blog post delves into how these innovative tools synergize to elevate the performance of your AI applications, ensuring they not only meet but exceed the exacting standards of enterprise-level deployments. By adopting this holistic evaluation approach, enterprises can fully harness the transformative power of generative AI applications.

Metrics 99

Metrics Enterprise APIs Engineering 99

AWS Machine Learning

OCTOBER 29, 2024

The ability to generate content has resulted in LLMs being widely utilized for use cases such as text generation, summarization, translation, sentiment analysis, conversational chatbots, and more. He helps support large enterprise customers at AWS and is part of the Machine Learning TFC. Vu San Ha Huynh is a Solutions Architect at AWS.

Engineering 111

Engineering APIs Sales Enterprise 111

TechSee

JUNE 23, 2020

The human element remains a key part of the customer service ecosystem, and efficient AI-based agent interfaces need to be closely aligned with an enterprise’s MX infrastructure. Conversational AI customer service platforms — known as virtual assistants or chatbots — provide convenient ways for customers to engage with companies at any time.

Self service 207

Self service Chatbots Enterprise Customer centricity 207

TechSee

FEBRUARY 19, 2025

Leading enterprises that use visual AI automation have seen over 90% self-install success rates and a 40% reduction in churn. Jen uses FiberCo’s chatbot to schedule a technician visit. Finally, Flora recommends Jen consider a three-month trial of FiberCo’s new streaming service.

Consulting 109

Consulting Consulting CRM Upselling 109

CSM Magazine

NOVEMBER 17, 2024

A fresh wave of enterprise-grade tools are helping businesses keep customers happy. Scott Yelton, senior director of product development for Windstream Enterprise, takes a closer look. AI-powered chatbots and assistants eliminate major customer pain points like long wait times and repetitive authentication processes.

Enterprise 59

Enterprise Contact Center Chatbots First call resolution 59

CX Accelerator

JUNE 8, 2020

Of the opportunity, here’s what ,, Vijaya Vardhan , Enterprise Customer Support and Success Manager at Atlassian had to say: “I always got a bunch of insights listening to recorded calls. Interact with the chatbot on your website. The tone of the customer conveyed their sentiment about the issues. Use your product. Surf the website.

Surveys 345

Surveys Contact Center Consulting Consulting 345

AWS Machine Learning

MARCH 29, 2024

For example, the following figure shows screenshots of a chatbot transitioning a customer to a live agent chat (courtesy of WaFd Bank). The associated Amazon Lex chatbot is configured with an escalation intent to process the incoming agent assistance request. Jonathan Diedrich is a Principal Solutions Consultant at Talkdesk.

Cloud contact 119

Cloud contact Contact Center Chatbots APIs 119

AWS Machine Learning

DECEMBER 11, 2024

Document upload When users need to provide context of their own, the chatbot supports uploading multiple documents during a conversation. We deliver our chatbot experience through a custom web frontend, as well as through a Slack application.

Sales 101

Sales Accountability APIs CRM 101

ProProfs Blog

MARCH 27, 2019

In our interview with Ben Motteram , we’ve explored areas like customer-centric strategies, emotional intelligence and the upcoming role of chatbots. Is there really a contest between live chat and chatbots? To answer the question, I don’t think there is a contest between humans and chatbots; they’re complementary.

Customer Support 163

Customer Support Chatbots Customer centricity Enterprise 163

CSM Magazine

MARCH 28, 2025

Tidio Great for eCommerce businesses, Tidio lets you add live chat or chatbots to your website for free to respond quickly to customer inquiries. With highly advanced ticketing systems, automation options, and omnichannel communication, Zendesk is a great option for growing enterprises 12.

Customer Service 52

Customer Service B2B Chatbots B2C 52

CSM Magazine

NOVEMBER 18, 2024

CommBox , a leading enterprise-grade omnichannel, AI-powered customer experience platform, has today announced the completion of a $15 million growth investment round from PSG Equity. This is achieved through advanced automation capabilities and seamless integration, wrapped in enterprise-grade security.

Customer Experience 52

Customer Experience Healthcare Enterprise Chatbots 52

ShepHyken

JUNE 30, 2017

It was the chatbot on the other side replying with ‘0′ defection rate. Usually, during peak and festive hours, it becomes difficult for organizations to manage huge incoming traffic but with the help of chatbots, queries that involve less human intervention can be taken care of. Obviously ‘No’.

Government 234

Government Technology Benchmark call center software 234

AWS Machine Learning

MAY 3, 2023

Generative AI (GenAI) and large language models (LLMs), such as those available soon via Amazon Bedrock and Amazon Titan are transforming the way developers and enterprises are able to solve traditionally complex challenges related to natural language processing and understanding.

Enterprise 87

Enterprise Chatbots APIs Government 87