Kayako

APRIL 29, 2019

Multichoice, Africa’s largest satellite TV and media entertainment provider, launched an internal customer experience improvement campaign called #99 problems. Team leaders can implement policies that allow employees to make decisions about what to do when things run off the normal script. Support teams with the right systems and tech.

Customer Service 83

Customer Service Employee engagement Customer centricity Entertainment 83

Nicereply

APRIL 5, 2023

Amazon : Amazon’s AI chatbots are trained to understand natural language and are perfectly capable of answering common customer questions and handling simple queries. The chatbots can intelligently escalate queries to a human customer service representative if a customer’s issue cannot be resolved.

Customer Experience 59

Customer Experience Interactive Voice Response Chatbots Real estate 59

AWS Machine Learning

NOVEMBER 1, 2023

Their use cases span various domains, from media entertainment to medical diagnostics and quality assurance in manufacturing. TGI’s versatility extends across domains, enhancing chatbots, improving machine translations, summarizing texts, and generating diverse content, from poetry to code. box_threshold=0.5,

APIs 123

APIs Engineering Construction Scripts 123

AWS Machine Learning

OCTOBER 2, 2024

Whether you are developing a customer service chatbot or a virtual assistant, there are numerous considerations to keep in mind, from defining the agent’s scope and capabilities to architecting a robust and scalable infrastructure.

Best practices 100

Best practices APIs Metrics Accountability 100

AWS Machine Learning

SEPTEMBER 1, 2023

Main use cases are around human-like chatbots, summarization, or other content creation such as programming code. Some models may be trained on diverse text datasets like internet data, coding scripts, instructions, or human feedback. Training dataset – It’s also important to understand what kind of data the FM was trained on.

Engineering 128

Engineering Accountability Construction APIs 128

SmartKarrot

APRIL 17, 2023

Understanding the basics of AI chatbots An artificial intelligence chatbot is a computer program designed to converse with users through text-based or voice-based interfaces, using Artificial Intelligence (AI) technologies such as Natural Language Processing (NLP) and Machine Learning (ML).

Chatbots 10

Chatbots Scripts Enterprise Education 10

AWS Machine Learning

JANUARY 26, 2024

Consider inserting AWS Web Application Firewall (AWS WAF) in front to protect web applications and APIs from malicious bots , SQL injection attacks, cross-site scripting (XSS), and account takeovers with Fraud Control. Your LLM application may have more or fewer definable trust boundaries.

Best practices 139

Best practices Government Engineering Accountability 139

GetFeedback

APRIL 25, 2019

Don’t write a script. An important component of every automation plan should be a chatbot. Remember, your content has to be interactive and entertaining to read, not just plain informative. If you have a specific plan in mind, testimonial videos allow you to control the narrative. Concluding thoughts.

Marketing 68

Marketing outsourcing Entertainment Construction 68