Remove Chatbots Remove First call resolution Remove Revenue potential
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5 Key Components for IVA Success

Interactions

IVA-CRM integration can also be used to offer personalized upsell and cross-sell recommendations, allowing businesses to not just lower costs in the contact center but increase its revenue potential. What is your current First Call Resolution rate? Are you tracking Customer Effort scores?

CRM 62
article thumbnail

5 Key Components for IVA Success

Interactions

IVA-CRM integration can also be used to offer personalized upsell and cross-sell recommendations, allowing businesses to not just lower costs in the contact center but increase its revenue potential. What is your current First Call Resolution rate? Are you tracking Customer Effort scores?

CRM 62