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After researching several articles, whitepapers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Leverage Gamification for Soft Skills Development. Here are some of the 2019 trends that help to humanize interactions between companies and their customers.
Think about infusing AI into the employee experience – consider deploying artificial intelligence methods such as Chatbots to enhance internal communication and employee morale. Cut back on time-consuming staff monitoring and instead use bots that learn from existing data to help people manage their work-life balance.
CX Trends You Need to Watch in 2018 [WhitePaper]. Keeping AI and Chatbots in Perspective. How to Think about Chatbots in a Big Picture Kinda Way. What’s Inside: Gamification in the Contact Center. As the years have gone by, we’ve tried to talk about the contact center in this broader context. OnHoldWith.
After researching several articles, whitepapers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Leverage Gamification for Soft Skills Development. Here are some of the 2019 trends that help to humanize interactions between companies and their customers.
Ongoing Training: Sourcify offers webinars and educational whitepapers. Preset Answers Solve Common Issues: Let your agents focus on growing your business while a chatbot takes care of customers. Fun Gamification: Boost engagement by encouraging customers to click. Key Features. Key Features.
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