SmartAction

APRIL 1, 2020

SmartAction is responding to the current crisis with a Rapid Response Virtual Agent that intercepts callers with a seamless channel switching experience to answer commonly asked questions and even screen callers to create an escalation path (e.g. How a Rapid Response Virtual Agent Works. For a live demo, visit [link].

Virtual Agent 57

Virtual Agent Contact Center Healthcare Government 57

Creative Virtual

SEPTEMBER 17, 2019

It’s hard to find anyone involved with the chatbot and virtual agent industry who hasn’t heard the cautionary tale of Microsoft’s AI chatbot Tay. Described as a ‘machine learning project designed for human engagement,’ Tay ended up becoming an often-cited example of an AI chatbot gone wrong.

Chatbots 40

Chatbots Virtual Agent Enterprise Self service 40

CSM Magazine

MARCH 18, 2021

Cognigy , an internationally successful pioneer in customer service automation, offers one of the leading Conversational AI platforms (think voice- and chatbots). Chatbots rarely help. As customers, chatbots often make us feel blocked from getting the information we are looking for. Why are chatbots used in the first place?

Customer Service 75

Customer Service Chatbots Virtual Agent Contact Center 75

Creative Virtual

APRIL 2, 2020

Advancements over the past several years in conversational AI technologies, including chatbots and virtual agents, have made them a go-to solution for providing cost-effective and easy-to-use support on digital channels. There are lots of published statistics and success stories that prove the business value of this technology.

Self service 52

Self service Virtual Agent Chatbots Government 52

Creative Virtual

APRIL 9, 2020

So far in this series we have discussed using chatbots, virtual agents and conversational AI to offer easy-to-use customer self-service (Part 1) and as an Agent Assist tool to support contact centre agents (Part 2). By Chris Ezekiel, Founder & CEO.

Self service 52

Self service Virtual Agent Chatbots Entertainment 52

Creative Virtual

APRIL 7, 2020

We took a look at some of the benefits of using AI-enhanced chatbots and virtual agents to offer customer self-service. In Part 2, let’s explore how this technology can be deployed as an Agent Assist tool to support your contact centre agents. Reducing AHT but not solving those customers’ issues benefits no one.

Self service 52

Self service Virtual Agent Chatbots Government 52

Avaya

APRIL 10, 2019

Virtual agents/chatbots – Computer-aided, virtual robots that address basic questions and functions to free human agents to handle more complex ones. Customer sentiment analysis – Algorithms designed to detect human emotion, and make decisions based on it.

Contact Center 71

Contact Center voip Virtual Agent Analytics 71

Creative Virtual

DECEMBER 8, 2022

Being recognised as the best in conversational AI made our Founder & CEO, Chris Ezekiel, contemplate what makes a virtual agent or chatbot a true conversational AI solution and share his insights in a blog post. How Creative Virtual’s Gluon Software is Next Level for Chatbot Tech – Wharf Life interview.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

Creative Virtual

APRIL 16, 2020

The product owner of the virtual agent also works closely with their live chat department, enabling the bank to fully optimise their virtual agent content based on their live chat agents’ feedback. Our stats show a high customer satisfaction on these virtual agent answers.

Customer Support 52

Customer Support Virtual Agent Banking Self service 52

SmartAction

JANUARY 16, 2020

Ok chatbots, you’ve had your fun. It’s predicted that 50% of searches will be conducted through voice in 2020 (and 100% will be monitored by the Russian government). For example, scheduling appointments used to be a huge hang-up for Virtual Agents. Talk is the new Type. Conversational UX.

Virtual Agent 54

Virtual Agent Self service Government Healthcare 54

Creative Virtual

AUGUST 20, 2020

The first success story tells how an international financial services group’s V-Person virtual agent is rising to the challenges of customer support during the pandemic. The organisation discovered that their virtual agent was the best way to keep up with rapid changes and deliver accurate information to customers.

Virtual Agent 52

Virtual Agent Government Chatbots Self service 52

Creative Virtual

FEBRUARY 7, 2019

In the survey results published by HR.com at the end of 2018, 79% of Human Resources (HR) professionals responded that chatbots and virtual assistants will become an increasingly viable way for employees to get real-time answers to their HR-related questions. By Liam Ryan, Sales Director.

Virtual Agent 40

Virtual Agent Employee engagement Chatbots Government 40

Xaqt

JANUARY 15, 2021

As cities and municipalities receive an increasing number of calls to existing call centers regarding vaccine distribution, Xaqt provides an automated solution that deflects calls with artificial intelligence (AI)-driven virtual agents. Xaqt’s Intelligent Virtual Agents are also able to respond to SMS-based interactions.

Virtual Agent 40

Virtual Agent Government Contact Center Chatbots 40

Creative Virtual

JANUARY 28, 2020

Just as virtual agents and chatbots are ideal tools for customer self-service, they also lend themselves well to supporting employees in areas such as IT Service Management (ITSM), human resources (HR) and staff training. They give employees a way to easily access the information they need.

Employee engagement 40

Employee engagement Self service Virtual Agent Chatbots 40

CSM Magazine

JUNE 12, 2020

For instance, an employee can be a stockholder; a supplier can be an employee or customer; and government officials can also be consumers. Omni-channels, chatbots, artificial intelligence, and e-commerce represent new cornerstone technologies to achieve that goal. Stakeholders have interconnected joint interests with each other.

Customer Service 52

Customer Service Omni-channel support Virtual Agent Chatbots 52

JustCall

FEBRUARY 24, 2025

AI voice agents. Unlike traditional chatbots or automated phone menus, AI voice agents dont just follow a script. They listen, understand, and respond in real time just like a human agent would. Agentic vs. non-agentic AI Not all AI is created equal. One of the most impactful applications?

Healthcare 40

Healthcare Chatbots Real estate Scripts 40

Creative Virtual

DECEMBER 13, 2018

It’s been another exciting year not only for Creative Virtual as a company, but also for the virtual agent, chatbot and live chat industry, with lots of new developments and innovation. This was the fourth time a group of runners from Creative Virtual did a 10k in support of the RSPCA.

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40

Interaction Metrics

MARCH 20, 2025

more feedback via chatbots and social media. Unlike siloed tools, it combines social media management, AI chatbots, and personalized commerce tracking to map customer journeys from ad engagement to post-purchase support. Learn more at the Forsta website. Alida Alida focuses on turning customer conversations into actionable insights.

Enterprise 62

Enterprise Surveys Analytics Feedback 62

JustCall

MARCH 10, 2023

Further, facilities like automation tools, chatbots, and AI analytics pave the way for the rapid evolution of the public sector. Improve Team Productivity Inefficiencies in government agencies have repercussions beyond revenue. They can quickly add or reduce capabilities based on demand cost-effectively.

voip 40

voip Enterprise Government Multichannel 40

AWS Machine Learning

JUNE 18, 2024

By following the steps outlined in this post, you will be able to deploy your own secure and responsible chatbots, tailored to your specific needs and use cases. For example: “You’re a virtual travel agent. The following diagram illustrates this layered protection for generative AI chatbots.

Engineering 125

Engineering Virtual Agent Finance Government 125

Fonolo

JANUARY 4, 2022

Only 9% of governments use A.I. chatbots compared to 42% of media and communications companies. consumers rate chatbot interactions as “very effective” in dealing with customer support problems. 37% of customers report using a chatbot on a website. More financial services firms have adopted A.I., 30% of U.S.

Customer Service 142

Customer Service Contact Center Call Center Chatbots 142

Fonolo

APRIL 4, 2023

Source: Salesforce How to Create a Customer Service Strategy Only 9% of governments use A.I. chatbots compared to 42% of media and communications companies. consumers rate chatbot interactions as “very effective” in dealing with customer support problems. with 41% using some form of A.I. compared to other sectors.

Contact Center 81

Contact Center Customer Service Call Center Chatbots 81

AWS Machine Learning

APRIL 8, 2025

Automated customer Service To handle the thousands of daily customer inquiries, iFood has developed an AI-powered chatbot that can quickly resolve common issues and questions.

Engineering 65

Engineering Virtual Agent Management Technology 65