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Preparing Your Contact Center for the Age of Virtual Agents

Taylor Reach Group

Tip-toeing into the technological advancements will not be sufficient if you are looking to reduce exposure to the whims of nature or government. It’s time to take a deeper dive into the word of virtual agents. So how can organizations begin to take advantage of virtual agents today?

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Turning Crisis Into Connection: How IVAs Can Support Utility Customers During Outages

Interactions

Frantically pushing numbers, getting irrelevant links from a chatbot, or being asked to repeat information by a robot-like voice assistant leaves them frustrated and angry. Thats what you risk if youre still relying on outdated solutions like chatbots or interactive voice response (IVR) tools.

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Virtual Agents in 2020: Usage Spikes and the Banking Sector

Creative Virtual

Back in April I took a look at the impressive spike in virtual agent traffic starting in late February and early March that surpassed anything Creative Virtual had seen in over 16 years of being in the industry. Plus, there was the added support needed for various government schemes and programmes. Only time will tell.

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Why Real Estate Needs AI-Powered Call Centers?

Hodusoft

Governance compliance laws require real estate companies to handle client data responsibly. Managing High Call Volumes Efficiently AI call centers use virtual assistants and AI tools to handle large numbers of inquiries simultaneously, especially during busy property seasons. It can be challenging without proper protocols.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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4 AI elements to flatten the contact center curve

Talkdesk

The healthcare sector, government sector and e-commerce business owners are seeing a spike in their inbound calls, but contact centers are traditionally staffed with dozens to thousands of agents working in the office. Getting help from virtual agents Virtual agents and chatbots usage is increasing across all industries.

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Generative AI in Contact Centers: The Tech and Use Cases Driving a Revolution in Customer Service

Calabrio

Generative AI vs. Traditional AI This ability to generate novel contentwhether its a chatbots uncanny responses, top-notch software code, or even molecular structures is what makes the technology so promising in customer service and far beyond. More Accurate Virtual Agents and IVR Elevate your self-service with intelligent virtual agents.