8 Tips to Reduce Contact Center Costs
Fonolo
MAY 4, 2021
Invest in self-service features like chat, SMS, MMS, email, and website chatbots. This ensures that you’re never leaving a customer, or a potential sale, behind. In addition to ensuring that all your potential inbound sales aren’t lost on dropped calls, this kind of service can positively impact your CSat scores and overall CX metrics.
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