Fonolo

AUGUST 17, 2021

From seminars and videos to group training and one-on-one coaching sessions, there is no excuse to slack on agent training. Here are just a few call center technologies that help improve call center performance: Fonolo’s Voice Call-Backs reduce hold times, improve customer satisfaction, and heighten call center productivity.

Call Center 156

Call Center Abandon rate Average Handle Time First call resolution 156

Aspect

OCTOBER 25, 2018

We recently held the first in a series of breakfast seminars outlining the current challenges being faced by customer contact teams. At our breakfast seminar, the requirement for contact centres to transform was addressed and we heard from Aspect experts on digital disruption and how organisations can best interact with the modern customer.

Interactive Voice Response 48

Interactive Voice Response Chatbots Self service Enterprise 48

Creative Virtual

MARCH 25, 2019

Creative Virtual Founder & CEO, Chris Ezekiel will be presenting a seminar on Thursday at 14:00 in Theatre 16 , ‘Top Tips for Implementing Chatbots and Virtual Agents in 2019’.

Customer Experience 40

Customer Experience Virtual Agent Chatbots Interactive Voice Response 40

Horizon CX

MARCH 19, 2022

For example, when issues arise that cannot be managed online or through a chatbot, contact by phone may be the only viable option. And finally, after all this hassle, enter the offer to complete an IVR survey. Oh no, I thought—not another round of call-center madness or chatbot mania—I need another channel—enter social media.

Surveys 52

Surveys Interactive Voice Response Average Handle Time Wait times 52