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Why Your Search Bar Isn’t Enough: The Real Difference Between a KnowledgeBase and a Knowledge Management System

CCNG

A knowledge base is essentially a storage system – whether its a stack of notebooks, a shared drive, or a database with a search bar. Some KMS can be integrated with a CRM and other software platforms Analytics and Insights: Basic knowledge bases may track how often something is accessed, KMS platforms go further.

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10 Best Knowledge Base Solutions for Customer Service

CSM Magazine

A robust knowledge base can empower your customers to find solutions on their own, reducing support requests and enhancing overall user experience. Here are ten of the best knowledge base software solutions designed to elevate your customer service: 1.

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Guest Post: The AI Revolution in Customer and Employee Experience

ShepHyken

He shares how AI is transforming customer and employee experiences by enhancing efficiency, engagement, and satisfaction through generative AI, chatbots, and real-time support. Chatbots and voicebots are making a difference, too. The impact is clear—63% of businesses report higher engagement between agents and customers as a result.

Chatbots 165
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Automate chatbot for document and data retrieval using Agents and Knowledge Bases for Amazon Bedrock

AWS Machine Learning

Numerous customers face challenges in managing diverse data sources and seek a chatbot solution capable of orchestrating these sources to offer comprehensive answers. This post presents a solution for developing a chatbot capable of answering queries from both documentation and databases, with straightforward deployment.

Chatbots 129
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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Build a contextual chatbot application using Knowledge Bases for Amazon Bedrock

AWS Machine Learning

Modern chatbots can serve as digital agents, providing a new avenue for delivering 24/7 customer service and support across many industries. Chatbots also offer valuable data-driven insights into customer behavior while scaling effortlessly as the user base grows; therefore, they present a cost-effective solution for engaging customers.

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Guest Post: Customer Service Automation: A Quick Beginner’s Guide

ShepHyken

Automated customer service systems like IVR, chatbots and even knowledge management systems can help you assist customers even when your agents aren’t online.? . With automation tools like IVR and chatbot , you can help customers reach the right agent, therefore helping them avoid repeating themselves multiple times.