Remove Chatbots Remove Knowledge Base Remove Personalization
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Why Your Search Bar Isn’t Enough: The Real Difference Between a KnowledgeBase and a Knowledge Management System

CCNG

A knowledge base is essentially a storage system – whether its a stack of notebooks, a shared drive, or a database with a search bar. Some KMS can be integrated with a CRM and other software platforms Analytics and Insights: Basic knowledge bases may track how often something is accessed, KMS platforms go further.

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Balancing Automation and Personalization

ShepHyken

For example, for whatever reason, they can’t reach their manager or peers, they can interact with the AI-enabled knowledge base and get the answers they need. Organizations need to focus on personalization and customer control in self-service experiences. They no longer compare us to other companies in our industry.

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Build a contextual chatbot application using Knowledge Bases for Amazon Bedrock

AWS Machine Learning

Modern chatbots can serve as digital agents, providing a new avenue for delivering 24/7 customer service and support across many industries. Chatbots also offer valuable data-driven insights into customer behavior while scaling effortlessly as the user base grows; therefore, they present a cost-effective solution for engaging customers.

Chatbots 122
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From Frustration to Adoption: Overcoming Barriers to Effective Chatbot Utilization

Calabrio

Analytics From Frustration to Adoption: Overcoming Barriers to Effective Chatbot Utilization Share Chatbots have transformed customer service by providing instant, AI-powered support that reduces contact center volume and improves operational efficiency. If your chatbot isnt delivering the results you expected, youre not alone.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Knowledge Bases for Amazon Bedrock now supports hybrid search

AWS Machine Learning

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). Hybrid search can better handle such open-ended dialogs.

APIs 134
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AI-Driven Customer Service Demands Humanized CX

TechSee

At launch, chatbots made a huge splash. Chat-based visual guidance? Sophie AI picks what works best for the individual user and your brand, based on real-time context and past interactions. Support becomes more personal. Tapping Into Tribal Knowledge No AI thrives in a vacuum. Step-by-step voice support?