ShepHyken
MARCH 10, 2025
Top Takeaways To meet customer needs, businesses must continuously adapt to new expectations and technologies. The rapid changes in technology mean that businesses must continually adapt to meet evolving customer expectations. How does AI compare to traditional surveys in measuring customer satisfaction?
Beyond Philosophy
FEBRUARY 20, 2020
Chatbots can have these personas, too. Many of the early experiments in the chatbot world that Messina thought were interesting and effective were narrative-driven. So, the brand story influenced the chatbot and reflected those values in the response. . Follow Colin Shaw on Twitter @ColinShaw_CX.
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ShepHyken
APRIL 5, 2019
This week we feature an article by Irina Kirnos who writes about how chatbots are customer experience tools that are changing the way that companies interact with their customers. Chatbots are more than just automated FAQ answer generators. That’s the kind of service that today’s chatbot can offer.
ShepHyken
JUNE 21, 2019
Chatbots and live chat for the on-demand consumer. Chatbot and live chat technologies are not new, but their utility as effective parts of on-demand consumers accessing your brand is. Chatbots are becoming every customer experience professional and marketer’s most prized possession for automated customer interactions.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Beyond Philosophy
FEBRUARY 17, 2020
We see chatbots mimicking human behavior already today. The post Where AI Meets CX: How Conversational Commerce Effects Customer-Driven Growth appeared first on Customer Experience Consulting. It’s not just about the price or the delivery, or all the other objective things that businesses managed over the years.
ShepHyken
MARCH 11, 2025
The tools may have evolved from stone tablets to AI chatbots, but the goal remains the same: take care of the customer. However, what has changed is the way we deliver that experience.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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