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IVA-CRM integration can also be used to offer personalized upsell and cross-sell recommendations, allowing businesses to not just lower costs in the contact center but increase its revenuepotential.
IVA-CRM integration can also be used to offer personalized upsell and cross-sell recommendations, allowing businesses to not just lower costs in the contact center but increase its revenuepotential.
AI-powered chatbots and virtual assistants can pop up on home, landing, or product pages to engage with potential leads in real-time. Source In addition to embracing the role of a recommender system, conversational AI can also unlock upselling and cross-selling opportunities.
While some fears of chatbots stealing jobs persist, the reality is that customers now prefer the convenience of support automation, and businesses are profiting in many ways. Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Increases revenuepotential. billion in 2019.
It also gives companies the opportunity to upsell products, and convert leads. Another popular way for businesses to automate their live chat software is through artificial intelligence (AI) — or in other words, with a Chatbot. Account marketing (marketing geared toward accounts with the greatest revenuepotential).
This flexibility allows businesses to offer personalized pricing, attract a broader audience, and maximize revenuepotential. It serves as the engine driving smooth revenue collection, customer trust, and overall organizational growth. Flexible billing cycles, automated renewals, and upselling require precise tracking.
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