JivoChat

JULY 14, 2021

If your customers are always calling, you need to work on your level of self-customer service. 77% of people view organizations more positively if the company offers self-service options for customers. What Is Self-Customer Service? Why Is Self-Customer Service Important?

Self service 52

Self service Chatbots B2B Customer centricity 52

TeamSupport

APRIL 15, 2021

Usually, whenever a customer encounters a problem, a salesperson or call center representative provides them with discounts, coupons, or store credits, or in the case of B2B SaaS models, free seats or a complimentary month. Technology is making an increasingly significant contribution to customer service.

Omni-channel support 106

Omni-channel support Customer Support Technology B2B 106

TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents.

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

Avaya

SEPTEMBER 30, 2016

One of the key themes of the show is Artificial Intelligence, something that shouldn’t really be a surprise considering the technology is fast becoming a reality in the enterprise, with chatbots, predictive intelligence and robot PAs. Well let’s look at the Avaya chatbot as an example. Don’t believe me?

Enterprise 76

Enterprise Chatbots SaaS Self service 76

Solvvy

JULY 13, 2022

Customer service automation can help you overcome other customer support challenges. A growing Software as a Service (SaaS) business where employees divide time between customer service tasks and other responsibilities, for example, may suddenly find there aren’t enough hours in the day to get everything done.

Customer Service 90

Customer Service Chatbots Self service Customer Support 90

Nicereply

OCTOBER 12, 2021

Software as a Service (SaaS) and Internet of Things (IoT) technologies are especially suited to understand virtually all aspects of how their products are used. This question is especially important in a SaaS or IoT company. In today’s connected world, we have an unprecedented opportunity to gather and analyze data.

SaaS 118

SaaS Self service CRM Feedback 118

Totango

AUGUST 11, 2022

Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. Live chat and chatbot conversations. In-app sessions and user experience.

SaaS 113

SaaS Journey mapping B2B Upselling 113

Totango

NOVEMBER 15, 2021

Subscription billing is the lifeblood of SaaS revenue. Connecting your support tool to your CS platform lets you automatically assess the customer’s situation and steer them toward the channel best suited to achieve resolution, whether this consists of self-service tools, chatbot support or a live human agent.

CRM 117

CRM Upselling SaaS Chatbots 117

TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI , chatbots, and AI Agents. Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents.

Chatbots 109

Chatbots Enterprise Scripts Virtual Agent 109

Solvvy

JUNE 17, 2021

Catering your customer support to your individual customers can be accomplished easily with a smart, chatbot platform like Solvvy. Chatbots offer a clear automation solution, however, traditional chatbots usually don’t allow for personalization due to reliance on established processes.

Personalization 71

Personalization Customer Experience Chatbots Upselling 71

Netomi

OCTOBER 25, 2021

The Zendesk platform offers self-service via customizable Knowledge Bases. The Zendesk marketplace has over 1,250 apps and out-of-the-box integrations including Zendesk chatbots to automate conversations, productivity tools, time tracking, collaboration and customer surveys. Freshdesk Knowledge Base and Self Service .

Chatbots 85

Chatbots Enterprise Virtual Agent Self service 85

Taylor Reach Group

NOVEMBER 17, 2017

Web RTC, the underlying enabling technology, is increasingly available in SaaS and CCaaS solutions eliminating barriers to deployment. 3) The Shift to Self-Service will accelerate. Simple, straightforward calls and contacts will increasingly be served by self-service solutions including mobile, web, IVR, chatbots etc.

Customer Support 63

Customer Support Self service Technical Support Chatbots 63

Solvvy

AUGUST 22, 2022

Chatbots are digital solutions that simulate conversations with humans. Chatbots can also be highly sophisticated, leveraging multiple types of AI to create conversational AI platforms. . Chatbots can also be highly sophisticated, leveraging multiple types of AI to create conversational AI platforms. . Self-service .

Customer Service 89

Customer Service Interactive Voice Response Chatbots Self service 89

Totango

NOVEMBER 15, 2021

Subscription billing is the lifeblood of SaaS revenue. Connecting your support tool to your CS platform lets you automatically assess the customer’s situation and steer them toward the channel best suited to achieve resolution, whether this consists of self-service tools, chatbot support or a live human agent.

CRM 94

CRM Upselling SaaS Chatbots 94

Revation Systems

MAY 25, 2022

The cloud-based software enables our Contact Center as a Service (CCaaS) model, which works to create a balance of fostering human connection with AI-driven chatbot capabilities and automation features. Thanks to LinkLive’s SaaS-based model, healthcare organizations can count on increased productivity and decreased costs.

Contact Center 62

Contact Center Customer Experience Banking Healthcare 62

TechSee

JANUARY 12, 2023

Visual AI has dramatically improved everything from end-user self-service containment rates to NPS and first-time-fix rates in the field. The savings and CX impact has been incredible. Today we are proud to share the next evolution in this journey as we introduce the VI Mobile SDK for iOS and Android. . The VI Mobile SDK Advantages.

APIs 109

APIs Enterprise SaaS Chatbots 109

Mindtouch

NOVEMBER 20, 2018

We discussed how to combine the technology you have, self-service tools , and the “true” empathetic voice of your customer to scale your reach and challenge your entire customer base. A similar boom is happening in Customer Success Management, an industry born out of the rise of B2B Software as a Service (SaaS).

Self service 80

Self service B2B SaaS Customer centricity 80

Education Services Group

JULY 20, 2021

ME: AI chatbot’s are a good example for reference here. In-app and web platform chatbots can co-exist in human touch processes when you have developed a knowledge base or a repository of FAQ’s across your customer base.

Accountability 98

Accountability Chatbots Surveys Journey mapping 98

Aspect

NOVEMBER 30, 2018

Nachfolgend finden Sie eine kurze Auflistung von zehn Punkten, auf die Sie bei einer solchen Plattform achten sollten: All-In-One Plattform mit nativen Funktionalitäten für Interaction Management, Self-Service und Workforce Optimization. Moderner Self-Service. Umfassende Workforce Optimization.

APIs 51

APIs Self service SaaS Interactive Voice Response 51

JivoChat

APRIL 28, 2021

Customer self-service. Self-service is when businesses provide a way for customers to get answers to questions on their own. FAQs, videos, and blog posts are good examples of this type of customer service. Doesn’t cover every possible aspect or potential query about your products or services. Source: Adobe.

Customer Service 59

Customer Service Customer Experience Chatbots Self service 59

Cincom

JANUARY 31, 2025

Utilizing CRM systems, AI-driven chatbots, and omnichannel engagement strategies help organizations to anticipate and address customer needs in real time. Seek cost-effective alternatives, such as SaaS solutions or cloud-based systems, which reduce upfront costs. Break down transformation projects into manageable phases.

CRM 40

CRM Analytics Automotive Technology 40

ChurnZero

JANUARY 4, 2019

As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. Increases self-service for customers across all segments. If we’re not at peak SaaS, we’re probably close to it. the stuff that Customer Success teams are really meant to do).

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

CSM Magazine

MARCH 18, 2021

Poor customer service and perseverance in long waiting loops – what we have begrudgingly accepted as the norm can be changed with the help of modern AI software. Cognigy , an internationally successful pioneer in customer service automation, offers one of the leading Conversational AI platforms (think voice- and chatbots).

Customer Service 75

Customer Service Chatbots Virtual Agent Contact Center 75

Lumoa

FEBRUARY 14, 2024

Multiple CX software as a service (SaaS) solutions like Lumoa are available, which automate many CX tasks, offer a granular perspective for in-depth analysis, and streamline upgrading your CX strategy. If used correctly, CX SaaS can help make customers feel like they are receiving special treatment.

Customer Experience 78

Customer Experience Chatbots SaaS Analytics 78

Cincom

FEBRUARY 14, 2025

Align subscription-based or usage-based pricing models with long-term revenue strategies for SaaS or service-driven businesses. 3️ Enable Self-Service CPQ for Direct Customer Interaction Integrate self-service portals that allow customers to configure, price, and generate quotes without sales rep intervention.

Best practices 40

Best practices Sales CRM Finance 40

JivoChat

JULY 7, 2021

Your customer might engage with your brand by visiting a website and clicking a CTA, reading a blog post, conversing with a chatbot , “liking” a social media ad, or even participating in a webinar. Look at engagement data like blog views, CTA clicks, and chatbot interactions. In fact, 70% of customers actually prefer self-service.

Chatbots 52

Chatbots Self service Upselling Sales 52

CSM Magazine

JANUARY 13, 2022

Specifically, 20% of US contact centre professionals felt that fewer contact centre staff will be needed due to increased reliance on online or self-service technologies, while 21% of UK contact centre professionals believe that less staff will be employed due to greater use of automated solutions or chatbots. About PCI Pal.

Surveys 52

Surveys Customer Service Self service Chatbots 52

Solvvy

SEPTEMBER 17, 2022

A good customer service knowledge base: Meets Customer Expectations for Self-Service. Your customers, who routinely use search engines to find the answers to questions, expect you to provide similar experiences for your products or services. A Customer Service Knowledge Base is Key to Efficient Operations.

Customer Service 62

Customer Service Self service Engineering Customer Support 62

CSM Magazine

JUNE 28, 2021

It is important to set up customer service channels that are suitable for your particular customers. Many consumers prefer telephone customer service (39%), while other consumers prefer email (20%), online chat (16%), and self-service (12%). SaaS companies may want to consider some kind of CRM or chatbot functionality.

Customer Service 52

Customer Service SaaS Chatbots Self service 52

JustCall

MARCH 9, 2023

Such solutions help your business deliver quicker and higher quality services to customers without engaging too many call agents. Contact Center Software SaaS contact centers (cloud-based) also help you establish a calling facility with remote agents and completely eliminate the need for a physical space to house all your equipment.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Nicereply

SEPTEMBER 13, 2022

The knowledge base has been considered a crucial component of providing self-service for years. Customer demands are changing and customer service technology is improving. We’ve all seen the expansion of chatbots. Interactive onboarding guides are now the norm when you sign up for a new SaaS product.

SaaS 52

SaaS Chatbots Scripts Self service 52

CSM Magazine

MAY 24, 2021

Gartner reports that 40% of live support interactions could be resolved in self-service channels. The other end of the spectrum is scaled support: providing service via an automated phone system, chatbots, FAQs, etc. It’s because many of these self-service options simply don’t work. The problem?

Customer Support 52

Customer Support Engineering Self service B2B 52

OctopusTech

MARCH 1, 2023

Inbound call centers can be configured to address a wide variety of a brand’s sales, marketing, and customer service needs. Chatbots assist customers with common questions, and if the issue is complicated and needs agent support, the chatbot can pass all that relevant information gathered to the agent to reduce the agent’s handle time.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

ChurnZero

JANUARY 4, 2019

As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. Increases self-service for customers across all segments. If we’re not at peak SaaS, we’re probably close to it. the stuff that Customer Success teams are really meant to do).

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

JustCall

NOVEMBER 23, 2022

Chatbots and Diverse Service Channels. Customers have also started preferring self-service channels, which brings artificial intelligence (AI) into the picture. Customers have also started preferring self-service channels, which brings artificial intelligence (AI) into the picture.

Call Center 52

Call Center Management B2C Chatbots 52

Answer Dash

JULY 30, 2019

Customer service is a form of marketing Whatever people say about the customer service they experienced, it has more impact due to the internet. In the SaaS industry, there are now lots of websites that gather customers’ review regarding their experience with multiple products.

Sales 70

Sales Customer Service Multichannel Customer retention 70

Inbenta

SEPTEMBER 29, 2021

Strictly speaking, this won’t technically help first call resolution because your customer shouldn’t need to contact you, but self-service support goes a long way to keeping customers happy and enabling the speedy resolution of issues. But first of all, what is IVR and how can you use it within your customer support setup?

Best practices 59

Best practices Interactive Voice Response First call resolution voip 59