ChurnZero

SEPTEMBER 16, 2021

9 Customer Retention Strategies for SaaS. Higher retention rates can mean higher customer loyalty for your business, something that’s crucial for success, especially for SaaS. Our NPS Cheat Sheet can help you get started with this SaaS retention strategy. Connect With Your Customers Using Strong Talk.

Customer retention 52

Customer retention SaaS Education Feedback 52

Pointillist

FEBRUARY 19, 2018

Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition. Here’s how AI applications are giving customer service a makeover: Chatbots. Chatbots are AI-based conversation agents that are being used in many different customer-engagement scenarios.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

Nicereply

OCTOBER 11, 2024

If you have a SaaS or Tech brand, check out G2 and Capterra. If they’ve consistently asked for a 24/7 customer support chatbot, consider adding one to your website’s home page. Identify high-value customers and focus on strategies to retain and upsell them. What are customers mentioning you’re doing wrong?

Customer retention 52

Customer retention Surveys Feedback Education 52

Solvvy

JUNE 17, 2021

Catering your customer support to your individual customers can be accomplished easily with a smart, chatbot platform like Solvvy. Chatbots offer a clear automation solution, however, traditional chatbots usually don’t allow for personalization due to reliance on established processes.

Personalization 71

Personalization Customer Experience Chatbots Upselling 71

Totango

MARCH 4, 2022

In this article, we’ll take a look at the relationship between these two important ingredients for a successful SaaS business model. Finally, we’ll explore what B2B customer service and customer success have in common and why you need them to work together to achieve winning SaaS business results. What is B2B Customer Service?

B2B 98

B2B Customer Service B2C Interactive Voice Response 98

Totango

NOVEMBER 15, 2021

For example, you can establish criteria for customers who may be in the market for an upsell offer and set up automated workflows to send promotional emails to this segment of your customer database. Subscription billing is the lifeblood of SaaS revenue. Two of today’s most popular CRM apps are Salesforce and HubSpot. Billing: Zuora.

CRM 94

CRM Upselling SaaS Chatbots 94

Cincom

FEBRUARY 14, 2025

Align subscription-based or usage-based pricing models with long-term revenue strategies for SaaS or service-driven businesses. Without a structured approach, they risk suboptimal recommendations, longer sales cycles, and missed upsell opportunities. Utilize AI-powered chatbots and voice assistants to provide real-time CPQ support.

Best practices 40

Best practices Sales CRM Finance 40

Totango

JUNE 4, 2021

By tying your cross-sell and upsell offers into your customers’ actual use of your product, you not only increase engagement, but you increase the attractiveness of your offers, helping boost your revenue. Another way to apply personalization to engagement is to offer customers promotions based on their history, needs and behaviors.

B2C 63

B2C Upselling Journey mapping B2B 63

CustomerSuccessBox

JULY 19, 2021

For SaaS companies today, there are many aspects of their business to consider when creating and measuring success. What Saas businesses do not realize is that excelling in Customer Success (CS) can be a key component to low churn rates and successful business growth. These are Top Customer Success Statistics in 2021. Source: Forbes.

SaaS 52

SaaS Customer retention Surveys Chatbots 52

ChurnZero

MAY 3, 2022

Across more than 30 playlists, you’ll discover everything you need to know about upsell, launching CS, customer training, CS careers, customer value management, retention and renewals , customer journey maps, health scores , segmentation , QBRs and much more. We’ll help you find your path to success.

Journey mapping 52

Journey mapping SaaS Customer centricity Education 52

JivoChat

JULY 7, 2021

Your customer might engage with your brand by visiting a website and clicking a CTA, reading a blog post, conversing with a chatbot , “liking” a social media ad, or even participating in a webinar. Look at engagement data like blog views, CTA clicks, and chatbot interactions. There are many channels for digital engagement.

Chatbots 52

Chatbots Self service Upselling Sales 52

ChurnZero

JANUARY 25, 2024

With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. Here are some ways to continue to upskill yourself with a low budget: Play around in AI chatbots.

Education 52

Education Upselling SaaS Consulting 52

CustomerSuccessBox

NOVEMBER 23, 2021

To do this, you must be present on as many channels as possible: Company website Chatbot Social networks Newsletter. Upsell rate. The Upsell rate is interesting because if the customer risks buying another of your products or services, it is because he has confidence in the quality of your products and services. Loyalty rate.

Brand ambassadors 52

Brand ambassadors Upselling Construction Surveys 52

CSM Magazine

NOVEMBER 7, 2018

Calls can start with a sophisticated ChatBOT, move to a text chat conversation with an agent, and then move seamlessly into a video chat call, where you can see the agent and even see the product close up. which she founded in October 2004 and grew into a global SaaS solutions provider for Intellectual Asset Management.

SaaS 40

SaaS Upselling Chatbots Technology 40

JivoChat

JUNE 1, 2021

Even if you sell SaaS, you can use software like G2 or Capterra to display user reviews and increase your social proof to make the most of this touchpoint. Here are important post-purchase touchpoints to keep in mind: Upselling and cross-selling emails. Here’s an example of this tactic, as seen on Amazon: Source: Amazon.

CRM 52

CRM Advertising Chatbots Surveys 52

Cincom

JANUARY 24, 2025

Tools like chatbots and recommendation engines use AI to provide personalized suggestions based on real-time data and past interactions. They can personalize sales interactions by predicting what products customers are likely to prefer, increasing cross-sell and upsell opportunities.

Real estate 40

Real estate CRM Sales Automotive 40

CustomerSuccessBox

NOVEMBER 16, 2021

CS ensures the customer is at the center of the business strategy of modern B2B SaaS firms. This could help your business in the form of renewals, upsells, and referrals as well. They enable customers to take action through either themselves or a chatbot. That’s easier when you are proactive in your approach!

Management 52

Management Upselling Feedback B2B 52

ROI CX Solutions

DECEMBER 3, 2024

based company has a pool of over 60,000 agents and offers AI services such as chatbots, so you have the choice of human and AI customer service. Influx works with industries such as SaaS, e-commerce, startups, and mobile apps. It provides results-driven performance overseen by an experienced, hands-on executive team.

outsourcing 52

outsourcing Customer Support Telemarketing Technical Support 52

Comm100

FEBRUARY 6, 2018

Deployment : Cloud, SaaS, Web. Although Comm100 is primarily a customer service software, it also acts as a sales solution, helping contact centers convert leads and upsell products in real time, just as a salesperson might do in a brick-and-mortar store. Deployment : Cloud, SaaS, Web. Deployment : Cloud, SaaS, Web.

CRM 58

CRM Enterprise SaaS Marketing 58

JustCall

MARCH 10, 2023

Example: Here’s a possible customer onboarding workflow for a software-as-a-service (SaaS) product: Step 1: Sign-up – The customer discovers the product, visits the website, and signs up for an account. Tips to Implement It: Collect feedback through various channels (such as surveys, social media, email, chatbots, etc.)

Customer Support 40

Customer Support Feedback Upselling Accountability 40

SmartKarrot

JULY 1, 2021

In simpler words, they look into diverse functions – be it support, experience, upsell, renew, etc. This can be done via an AI chatbot that can take up the basic, routine questions and suggest help center articles that can help the customer. Here are vital tips to strategize and implement customer success for SaaS branding.

SaaS 10

SaaS Metrics Upselling Chatbots 10

SmartKarrot

APRIL 20, 2023

AI-Powered Chatbots: Implement chatbots to provide automated support and respond promptly to customers’ queries and quickly resolve their issues. These tools help businesses identify at-risk customers and upsell or cross-sell opportunities. Additionally, AI chatbots can help automate repetitive tasks with minimal effort.

Chatbots 19

Chatbots Analytics Upselling Best practices 19

SmartKarrot

JUNE 2, 2022

Customer experience is crucial for any B2B SaaS business. Any B2B SaaS business must keep the customers with the business with a good customer experience. Improvements in customer experience lead to increase upsell and cross-sell chances by 20-40% Reduced churn Improved customer satisfaction.

B2B 10

B2B Customer Experience B2C Banking 10

SmartKarrot

APRIL 29, 2021

How do AI Virtual Assistants differ from Chatbots? AI Virtual Assistant Chatbots These are digital AI agents that help humans perform daily tasks. Use of AI to target Customer data: Be it lead generation, nurturing, abandonment, or upselling , it is all about data. Like what you are reading? Sign up for our newsletter.

Chatbots 10

Chatbots CRM Virtual Agent Upselling 10

SmartKarrot

MARCH 24, 2022

Taking those calls that might help customers reach out to the CS ( Customer Success ) team instantly – like chatbots. Keeping the communication channels between the product and CS teams open to regularly update the latter about feature updates/when to upsell, etc. This is especially important in a B2B SaaS world.

Chief Customer Officer 10

Chief Customer Officer SaaS Customer centricity Best practices 10

SmartKarrot

APRIL 18, 2023

Robert Half Scaling a customer success team is essential for Saas and technology companies to be able to successfully derive value to customers through their product and service offerings. A customer success team can further improve a companies’ sales through engaging in processes that includes upselling and cross-selling to customers.

Upselling 10

Upselling Best practices CRM SaaS 10

SmartKarrot

APRIL 23, 2020

SaaS vendors faced a problem of customer churn and to retain customers this initiative of CSM took birth. The digital era introduced even more touch points in terms of a chatbot, email, WhatsApp, etc. Customer success is a relatively new concept mostly employed by organization engaged in SaaS business activities. Access here.

Management 10

Management Complaint resolution Customer retention Engineering 10

SmartKarrot

JANUARY 22, 2021

The Customer Success Funnel SaaS and Mobile Apps Cloud and its Phenomenal Impacts. This not only brought out a huge change in generating upselling and cross-selling opportunities but also led more marketers to empower better and contribute more to the bulging revenue. SaaS and Mobile Apps. Customer Success: Present.

SaaS 10

SaaS Customer centricity CRM Analytics 10

Cincom

JANUARY 30, 2025

This model is commonly used by SaaS companies, streaming platforms, and gym memberships. For instance, a SaaS company might charge a base subscription fee (recurring billing) and additional fees for extra features or usage (usage-based billing). Flexible billing cycles, automated renewals, and upselling require precise tracking.

CRM 40

CRM Banking Healthcare SaaS 40