Aspect
OCTOBER 25, 2018
We recently held the first in a series of breakfast seminars outlining the current challenges being faced by customer contact teams. At our breakfast seminar, the requirement for contact centres to transform was addressed and we heard from Aspect experts on digital disruption and how organisations can best interact with the modern customer.
Fonolo
AUGUST 17, 2021
From seminars and videos to group training and one-on-one coaching sessions, there is no excuse to slack on agent training. Smart technology like Artificial Intelligence (AI) and real-time customer service chatbots are great for both agents and customers. Improve training to address gaps.
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COPC
JUNE 11, 2019
seminar series in China brought us to Shanghai. This seminar took place on May 17 and was a great success with participants from industries spanning technology, internet, finance, automobile, outsourcing and more. Making the most of AI and setting up metrics to measure its performance was a hot topic during the seminar.
Callminer
MAY 27, 2020
Most companies still rely almost solely on traditional candidate outreach methods, even though they recognize the importance of newer technologies such as chatbots and video interviewing.” Maybe your team would benefit from a creativity workshop or team-building seminar to improve in-office relationships.
Inbenta
JUNE 2, 2021
Chatbots can simplify onboarding. Chatbots can give employees quick and accurate answers across all communication channels, while also sending personalized alerts and notifications to ease the new employee into the company. But chatbots can also be used as part of a recruitment process. Automating recruitment efforts.
Comm100
MAY 16, 2023
Chatbot flaws In some cases, chatbots lack the necessary security needed to store, share and facilitate highly sensitive interactions. If the chat window code is flawed or the chatbot employs poor security practices, hackers can easily target chatbots to steal the information they process.
SharpenCX
FEBRUARY 24, 2023
That means providing hyperpersonalized service across all channels, from your brick-and-mortar locations, to social media and voice, to chatbots and beyond. Enter AI Chatbots* Chatbots are a type of artificial intelligence that can simulate human conversation. Training doesn’t have to involve a half-day seminar.
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