Help Scout

SEPTEMBER 14, 2021

At Workshop — a tool built to improve company culture through open and efficient internal communication — Co-founder and Chief Customer Officer Derek Homann is focused on using customer service as a differentiator. Here are a couple of examples that the small business leaders we interviewed shared. It’s for good reason.

Customer Service 128

Customer Service outsourcing Chief Customer Officer Self service 128

Amity

APRIL 7, 2017

Hiring a customer success operations manager could help your team develop templates, document your customer success playbooks and ensure efficiency when executing them. Your CSM team has a direct influence on overall customer satisfaction scores and number of reference-able clients.

Chief Customer Officer 67

Chief Customer Officer Metrics Consulting Consulting 67

Netomi

JANUARY 5, 2022

That’s why we feel compelled to introduce our readers to a larger scope of people who inspire a world of excellent customer experience and thought leadership. We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Proactive or Reactive CX?

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CX Journey

JUNE 14, 2017

After responding so frequently to this question (or questions - one version is how to get started, one is how to advance) lately, plus hosting a CX Expert Office Hours session at the 2017 CXPA Insight Exchange on this very topic last month, I thought it was time to document some of the advice I give on this. Attend webinars.

Chief Customer Officer 57

Chief Customer Officer Education Consulting Consulting 57

CSM Practice

APRIL 17, 2017

Hiring a customer success operations manager could help your team develop templates, document your customer success playbooks and ensure efficiency when executing them. Your CSM team has a direct influence on overall customer satisfaction scores and the number of reference-able clients.

Chief Customer Officer 56

Chief Customer Officer Metrics Accountability Consulting 56

CustomerSuccessBox

OCTOBER 31, 2021

We hope to give a fresh perspective regarding the QBR process which will take your customer success efforts to the next level. Mary Poppen is the Chief Customer Officer, Glint at LinkedIn. Internal outcomes will be attained as a result of focusing on how to help the customer accomplish their business outcomes.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Coaching 52

CSM Practice

APRIL 17, 2017

Hiring a customer success operations manager could help your team develop templates, document your customer success playbooks and ensure efficiency when executing them. Your CSM team has a direct influence on overall customer satisfaction scores and number of reference-able clients.

Chief Customer Officer 40

Chief Customer Officer Metrics Accountability Consulting 40

CSM Magazine

DECEMBER 20, 2016

In 2016, the questions of ownership and business impact of customer experience management are still open. Learn more from the CRM consulting perspective. They say executive buy-in makes for an easier road to the happy customer, thanks to allocated budgets and all-round support with resources. Has CXM matured just enough?

Customer Experience 40

Customer Experience Chief Customer Officer Government Journey mapping 40

ChurnZero

FEBRUARY 23, 2023

Review the support tickets and product feedback from customers who churned; Ask your sales team why a customer left; and Interview customers who are leaving or have left. We suggest identifying the top three reasons, documenting these reasons and developing “ repeatable plays to react to them as quickly as possible.”

Management 52

Management Customer retention Upselling Chief Customer Officer 52

ChurnZero

FEBRUARY 23, 2023

Review the support tickets and product feedback from customers who churned; Ask your sales team why a customer left; and Interview customers who are leaving or have left. We suggest identifying the top three reasons, documenting these reasons and developing “ repeatable plays to react to them as quickly as possible.”

Management 52

Management Customer retention Upselling Chief Customer Officer 52

ChurnZero

AUGUST 23, 2019

We do have some very strategic and incredible Chief Customer Officers out there who might be paired along side with the Chief Revenue Officer. However, I still believe that the Chief Revenue Officer should own what is needed to drive that revenue. You have to have Implementation Consultants.

Accountability 40

Accountability Sales CRM Chief Customer Officer 40