Beyond Philosophy

MAY 12, 2021

Porte says one of the foundational principles that businesses should have is knowing what they want to accomplish, understanding their customers and what motivates them, and using an enterprise approach rather than a small implementation in a single department. Chief Customer Officer) that guided the organization to the solution. .

Chief Customer Officer 221

Chief Customer Officer Analytics Technology Surveys 221

Amity

APRIL 25, 2016

Alex curates the Customer Success Newsletter which is a weekly curated collection of 4 helpful articles from around the Customer Success community. The Customer Success Newsletter. Customer Success Expert - Glide Consulting. The Glide Consulting Blog. Director of Customer Success Education - CSM Practice.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

CX Global Media

JULY 10, 2019

Jim Iyoob Chief Customer Officer??, Learn the importance of the right combination of people and software when managing agent performance and customer experience. About Jeff Gallino : Jeff is CallMiner’s co-founder and Chief Technical Officer and oversees research, language development, and future product direction.

Contact Center 120

Contact Center Morale Coaching Chief Customer Officer 120

ChurnZero

FEBRUARY 1, 2019

To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. Amanda Berger, Chief Customer Officer, Lucidworks. Amanda’s commitment to business results drives each aspect of her work as Chief Customer Officer at Lucidworks.

Chief Customer Officer 53

Chief Customer Officer SaaS Education Customer advocacy 53

ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives.

Management 98

Management Chief Customer Officer Upselling SaaS 98

Answer Dash

JUNE 27, 2018

Here are 6 most important customer service lessons I've learned during my career as a CCO in numerous enterprise ventures. You will find these lessons amazingly helpful if you are also a major in customer service industry. Leading a customer experience transformation is a lot of work! Let's begin!

Chief Customer Officer 63

Chief Customer Officer Customer Experience Customer centricity Consulting 63

Natalie Petouhof

JUNE 4, 2015

Key Principle #4: Enterprise Class Production Analytics, Hybrid Implementations (Pubic/ Private), Broader Market Penetration. Key Principle #5: Consulting, Big Data Consulting, Analytics Consulting, Managed Services. Key Principle#3: Cloud for Analytics. It is an opportunity, but it is not without risk.

Big data 53

Big data Chief Customer Officer Analytics Consulting 53

Pointillist

MAY 19, 2020

Additionally, many companies are now structuring their organization around customer journeys. “ Customer-centric enterprises are realizing the value of approaching CX from a journey-based perspective. Breaking down organizational data silos is the #2 overall customer experience challenge for the past two years.

Management 94

Management Journey mapping Analytics Customer centricity 94

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CustomerSuccessBox

FEBRUARY 27, 2019

For Small Companies: In small companies or in companies where the customer success division is in the early stages, a customer success leader should directly report to the CEO or COO. Should Customer Success report to Sales? Some early stage companies put the customer success department under sales.

Upselling 65

Upselling Chief Customer Officer SaaS Sales 65

CSM Practice

SEPTEMBER 25, 2020

Video Title: Importance of Customer Success Strategy investments. Host: Irit Eizips , Chief Customer Officer & CEO | CSM Practice. Guest: Nick Mehta , Chief Executive Officer | Gainsight. 06:27 – Nick’s overview of cross-selling and upsell trends for existing customers. The Interview: .

Upselling 85

Upselling Surveys Chief Customer Officer Consulting 85

CustomerSuccessBox

DECEMBER 6, 2021

In this blog, we bring you to a few of those Customer Success leaders, our very own mentors, and popularly known influencers. He is a world-renowned Customer Success growth expert, consultant, and thought leader, Lincoln is one of those celebrated earliest evangelists for Customer Success. Lincoln Murphy. Nils Vinje.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

CSM Practice

JULY 20, 2020

As such, your customer success communication strategy needs to be implemented in a concise, relevant, clear manner. At CSM Practice we vanguard the effectiveness of customer communication which leads to customer success by providing professional consultations and remarkable training.

Chief Customer Officer 52

Chief Customer Officer Customer centricity Analytics Consulting 52

CSM Practice

JULY 20, 2020

As such, your customer success communication strategy needs to be implemented in a concise, relevant, clear manner. At CSM Practice we vanguard the effectiveness of customer communication which leads to customer success by providing professional consultations and remarkable training.

Chief Customer Officer 52

Chief Customer Officer Customer centricity Analytics Consulting 52

ChurnZero

JANUARY 4, 2019

Whether that’s AI-enabled analysis of customer data to help teams be proactive, in-house virtual assistants that are a resource to support teams as they work with customers or other operational applications, AI will play a larger role in this capacity next year.” – Julia Ahlfeldt, Customer Experience Advisor, Julia Ahlfeldt CX Consulting.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

Education Services Group

APRIL 16, 2021

What is the ESG Customer Success Maturity Model? Not necessarily direct competitors, but this means global Enterprises can see how they stack up against other global Enterprises, and one high-growth startup compared to others in that same category.

Chief Customer Officer 52

Chief Customer Officer Benchmark Metrics industry standards 52

Altivon

SEPTEMBER 28, 2017

Leading off the program was Altivon’s own Frank Tersigni, Chief Customer Officer. He then introduced our keynote for the Webinar, Subject Matter Expert Steve Leaden, President of Leaden Associates, an independent Communications and IT consulting firm.

Healthcare 40

Healthcare Contact Center Chief Customer Officer Multi-channel support 40

Amity

JUNE 21, 2017

Therefore, we reason that: The concept of “maturity” is not new in the business world; Software development teams are applying CMMI (CMU’s Capability Maturity Model Integration) processes, Process managers often utilize the PEMM (Hammer’s Process and Enterprise Maturity Model) , and.

Chief Customer Officer 63

Chief Customer Officer Coaching Education Consulting 63

CSM Practice

DECEMBER 29, 2020

Irit Eizips, CSM Practice Chief Customer Officer and CEO was featured by Business Therapy, an engaging series where a number of professional challenges and problems are discussed in depth. Today we are talking about your business and how to achieve success with your existing customers.

Surveys 98

Surveys Personalization Chief Customer Officer Customer centricity 98

CSM Magazine

DECEMBER 20, 2016

In 2016, the questions of ownership and business impact of customer experience management are still open. Learn more from the CRM consulting perspective. They say executive buy-in makes for an easier road to the happy customer, thanks to allocated budgets and all-round support with resources. Has CXM matured just enough?

Customer Experience 40

Customer Experience Chief Customer Officer Government Journey mapping 40

ChurnZero

JANUARY 15, 2021

A customer savvy CSM, whom is part Marketer, part Digital Specialist as well, will head up your digital-led customer strategies, e.g., sophisticated training, self-service onboarding, and community and customer advocacy programs. Ed Powers , Customer Success Consultant. Customer Success will grow businesses.

SaaS 52

SaaS Chief Customer Officer Metrics Education 52

Comm100

FEBRUARY 20, 2018

More and more customers expect companies to accommodate their schedules and deliver 24/7 customer service. While some enterprises have turned to cheaper international or freelance live chat teams to solve this problem, others are now investing in Chatbots. What is the tracking number for my order? What is my shipping address?

Chatbots 72

Chatbots Contact Center Chief Customer Officer Benchmark 72

ChurnZero

JANUARY 4, 2019

Whether that’s AI-enabled analysis of customer data to help teams be proactive, in-house virtual assistants that are a resource to support teams as they work with customers or other operational applications, AI will play a larger role in this capacity next year.” – Julia Ahlfeldt, Customer Experience Advisor, Julia Ahlfeldt CX Consulting.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

SmartKarrot

JANUARY 5, 2022

Recognized as one of the most respected business outcomes and Customer Success experts globally, Rick has been helping individuals and companies maximize business value for over 25 years. His company Practical CSM Academy provides global customer success management consulting, training and certification services. Dave Jackson.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. Additionally, he serves as the Chief Customer Officer at Higher Logic.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Coaching 21

SmartKarrot

MARCH 8, 2022

They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Annette Franz. Bhavika Kochhar. Daphne Lopes.

Chief Customer Officer 21

Chief Customer Officer SaaS Coaching Customer centricity 21

ChurnZero

OCTOBER 25, 2019

It is time to boldly revamp your onboarding process to instead focus where your customers struggle the most – developing the capacity to drive internal success on their own. Or I’ve had customers where they had a team of 15 full-time and create an entire new department about it because it was an organization-wide Enterprise issue.

Chief Customer Officer 49

Chief Customer Officer SaaS Customer advocacy Sales 49

ChurnZero

AUGUST 23, 2019

We do have some very strategic and incredible Chief Customer Officers out there who might be paired along side with the Chief Revenue Officer. However, I still believe that the Chief Revenue Officer should own what is needed to drive that revenue. You have to have Implementation Consultants.

Accountability 40

Accountability Sales CRM Chief Customer Officer 40

SmartKarrot

APRIL 16, 2020

Manage a portfolio of Strategic and Enterprise customers. It also requires you to work with the Professional Services team to ensure all customers successfully complete the onboarding process and a seamless transition occurs. Apply here: [link] Role: Customer Success Consultant Location: Madison, Wisconsin, US.

Consulting 8

Consulting Consulting Chief Customer Officer Enterprise 8

SmartKarrot

JULY 27, 2020

The 10 Principles Behind Great Customer Experiences – Penned by Matt Watkinson, this book bagged the CMI Management Book of 2014 award as well as the Innovative & Entrepreneurship Category at CMI Awards 2014. Chief Customer Officer 2.0: The Customer Success Association has created The Customer Success Directory.

SaaS 10

SaaS Chief Customer Officer Benchmark Customer retention 10

Netomi

FEBRUARY 28, 2022

Dione Hedgpeth – Chief Customer Officer, Sumo Logic. Dione has more than 25 years of experience in enterprise IT, ranging from start-ups to high growth public companies. Gemma Cipriani-Espineira – Chief Customer Officer, Chili Piper. Kellie Capote – Chief Customer Officer, Gainsight.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64

PeopleMetrics

MAY 24, 2018

Listen or Die is written primarily for CX professionals in enterprise companies who are in charge of listening to customers. It is also relevant for anyone who is interested in CX or wants to learn more about how customer feedback can be used to drive business results. and Chief Customer Officer 2.0.

Feedback 54

Feedback Chief Customer Officer Best practices Consulting 54

Vistio

JANUARY 13, 2022

I know a big part of what I’m going to be doing is building up a training division and doing consulting for a lot of amazing clients, including many gaming clients that I work with currently that I love doing player journey type work. Do you have any vendors that are in this network, consultants that are in this network?

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

Vistio

JANUARY 13, 2022

I know a big part of what I’m going to be doing is building up a training division and doing consulting for a lot of amazing clients, including many gaming clients that I work with currently that I love doing player journey type work. Do you have any vendors that are in this network, consultants that are in this network?

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52