Chief Customer Officer, Consulting and industry standards

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Chief Customer Officer

Consulting

industry standards

The Customer Success Maturity Model Part 1: “Build” Capabilities (The Foundation of CS)

Education Services Group

APRIL 16, 2021

What is the ESG Customer Success Maturity Model? And TSIA agrees that a fundamental building block of Customer Success is having a proactive CS leader reporting to a higher-level executive team, ideally one in charge of customer growth like a Chief Customer Officer.

Chief Customer Officer

Chief Customer Officer Benchmark Metrics industry standards

The Power the Ultimate Question

Horizon CX

DECEMBER 27, 2019

During my ten years plus tenure as a corporate CX director, I introduced NPS to the leadership team to which they readily understood the concept and its simplicity and fully embraced NPS as the key performance metric in evaluating customer satisfaction and loyalty. This blog is a summary of those findings. Summary of Key Learnings.

B2B

B2B B2C Surveys Metrics

Customer Contact Central

The Customer Success Maturity Model Part 1: “Build” Capabilities (The Foundation of CS)

The Power the Ultimate Question

Stay Connected