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Reshaping The Future of Digital Customer Service: 23 Influential Leaders to Watch in 2023

TechSee

Follow on LinkedIn Jeanne Bliss , Founder & CEO at Customer Bliss Jeanne Bliss is the Founder and President of CustomerBliss and Co-Founder of The Customer Experience Professionals Association. Jeanne has 35 years of experience helping companies elevate their position with customers and the marketplace.

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New Partnership for Real-Time Insights: eMite

Altivon

We are excited to announce our new partnership with Altivon, as they are passionate contact center experts who design flexible contact center solutions for today’s objectives and tomorrow’s evolving needs. The company sees increasing demand for contact center cloud migrations, analytics and AI.

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The Vcare Top 50 Customer Care Influencers

Vcaretec

Connect: @teresaallenJodi Beuder Bio: Marketing and Customer Experience fanatic, speaker, writer. Connect: @cx_jodi Jeanne Bliss Bio: Jeanne has led Customer Experience for five major U.S. In addition, wrote Chief Customer Officer and I Love You More Than My Dog. corporations.

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BC Strategies Podcast: Into the Wild Blue Yonder

Altivon

Our Chief Customer Officer Frank Tersigni recently visited with Jim Burton on the BC Strategies podcast. If you harness the full potential, your contact center solution will soar. More attention on the agent side of the equation pays off in customer loyalty. Listen to the full podcast here.

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Understanding The Challenges Telco's Have Faced During COVID-19

Spearline

In a recent interview with Moshe Beauford, technology journalist for UCToday, Dan Hayes, Spearline’s Chief Customer Officer, got the chance to answer some pivotal questions about the challenges telecoms providers have faced during the novel Coronavirus.

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Top 5 Customer Service & CX Articles for Week of January 20, 2025

ShepHyken

Steve Blood, VP of Market Intelligence and Evangelism at Five9, a company that sells CX and contact center solutions, including AI, shares how important it is to NOT eliminate the human side of customer support. Last week, the ACSI announced that the federal governments CX numbers are increasing.