TechSee

MARCH 7, 2023

Colleen Beers, Chief Administrative Officer, Alorica – Colleen is leading a culture that celebrates rich diversity and is intent on driving excellence. With 20 years of contact center experience, she has successfully delivered results in the demanding, fast-paced contact center environment.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

Spearline

NOVEMBER 5, 2020

In a recent interview with Moshe Beauford, technology journalist for UCToday, Dan Hayes, Spearline’s Chief Customer Officer, got the chance to answer some pivotal questions about the challenges telecoms providers have faced during the novel Coronavirus.

Telecommunications 95

Telecommunications Chief Customer Officer voip Enterprise 95

Vcaretec

JUNE 6, 2022

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Spearline

JULY 22, 2021

A significant facet of customer satisfaction is how efficiently the contact center works and deals with problems. Agents are the business face to their customers. Find out more about Spearline Spearline is the telecommunication industry’s leading network intelligence company.

Chief Customer Officer 52

Chief Customer Officer Telecommunications Contact Center Technology 52

Altivon

JANUARY 16, 2018

Companies everywhere have been schooled by the likes of Starbucks and Amazon, which have radically improved customer experience and dramatically benefited financially as a consequence. Many are reorganizing and redefining their operations, including the contact center. The vast majority of customers today are connected.

Agent Empowerment 45

Agent Empowerment Chief Customer Officer Self service Government 45

Netomi

JANUARY 5, 2022

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98