Fonolo

MAY 10, 2018

Bliss is a fitting last name for the Founder and CEO of CustomerBliss , which focuses on improving the lives of customers in any industry. What’s Inside: Pain Points Across the Customer Journey. DOWNLOAD THE FREE EBOOK TODAY. Blake Morgan. Reacting to Patterns in Call Volume. Consistency Across Channels. Contact Center KPI’s.

Customer Experience 113

Customer Experience Chief Customer Officer B2C Contact Center 113

ChurnZero

DECEMBER 27, 2019

2019 SaaS Awards Program in the Best SaaS Product for Customer Services/CRM category . Tech 100 Company and our Chief Customer Officer, Abby Hammer, was named a Tech 100 Executive by NVTC . Customer Success Resource. Advice from Customer Success Experts: Best Practices for Year-End Planning eBook.

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

ChurnZero

JANUARY 15, 2021

Having the ability to tailor an onboarding experience for each customer’s needs and context is more memorable and more helpful to the customer in enabling them to be successful using your software compared to merely inserting their name into a generic welcome guide. Bigger budgets for Customer Success.

SaaS 52

SaaS Chief Customer Officer Metrics Education 52

Mindtouch

AUGUST 21, 2019

A customer support agent, for example, needs access to the right information that enables them to quickly deliver the best solution to the customer. This could be within their customer relationship management (CRM) suite , an internal-only knowledge base, or some combination thereof. Download the free ebook.

Management 88

Management Self service Chief Customer Officer Chatbots 88

ChurnZero

DECEMBER 13, 2019

Emilia , Partner at Winning by Design, gives Customer Success leaders a practical blueprint to execute incremental change that won’t overwhelm your team. Q: How do you know when it’s time to get a Customer Success Software platform? It’s when they tried to hack a CRM to death to turn it into a CS platform.

Coaching 72

Coaching Chief Customer Officer Education Accountability 72

ClientSuccess

MAY 15, 2019

As a version one, I’d say your very first conversation with customers needs to be all about understanding their business objectives and goals, and then find a place to track that. It doesn’t matter whether it’s a CRM system, another tool, or a spreadsheet…just seek to understand what their goals are!

Chief Customer Officer 45

Chief Customer Officer Engineering Best practices Metrics 45

SmartKarrot

JANUARY 5, 2021

Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants. Additionally, he serves as the Chief Customer Officer at Higher Logic. Jeanne Bliss. Jeff Breunsbach.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Coaching 21