Chief Customer Officer, CRM and Strategic Value

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Chief Customer Officer

CRM

Strategic Value

Customer Experience + Marketing: Pro’s & Con’s

ClearAction

MAY 29, 2016

Historically, customer experience management may have been thought of as the Service organization’s domain: dealing with post-purchase questions, returns, and misunderstandings. Leading customer experience excellence is a tremendous opportunity for Marketing’s strategic value.

Marketing

Marketing Customer Experience Chief Customer Officer Calibration

Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Organizational success and long-term growth primarily depends on customer satisfaction and loyalty, and customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. Companies such as Apple, Samsung, Google and GE are just a few examples of customer-centric business models.

Call Center

Call Center Customer Support Customer centricity Contact Center

Customer Contact Central

Customer Experience + Marketing: Pro’s & Con’s

Optimizing Call Center Customer Support for Increased Revenue

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