ChurnZero

JANUARY 8, 2021

With their visibility elevated, Customer Success leaders stepped up to carry the weight of their fellow revenue-driven teams and prove their value within the broader organization. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.

Chief Customer Officer 98

Chief Customer Officer Healthcare Customer centricity Customer retention 98

ChurnZero

DECEMBER 2, 2021

It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. An acronym for Red, Yellow and Green, RYG represents the common indicators of customer health. Jessica Jurmann , Director of Customer Success, G2. Watch the session: Customer Advocacy as a Growth Engine. Should you let them?

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

Mindtouch

APRIL 23, 2018

Aligning departments around your distinct customer verticals creates a holistic approach to optimizing their success. Optimizing your customers’ success drives not only adoption, but advocacy. Customer advocacy creates expansion within existing accounts while accelerating your net new sales pipeline.

Chief Customer Officer 48

Chief Customer Officer Customer advocacy CRM Enterprise 48

ChurnZero

MAY 20, 2021

But you end up turning your customer journey into an internal process map. When this happens, your customers may appear on-track in their journey; they check-off the desired events and activities you want them to experience. Examine your customer activity and the intention behind it. Transform Phase.

Chief Customer Officer 90

Chief Customer Officer Journey mapping Accountability Customer advocacy 90

CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. Where now we see a new avatar of the emerging customer success, with the rise of customer advocacy and expansion putting in greater emphasis on customer onboarding. You can watch him speak at Customer Advocacy conferences.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

Amity

JUNE 28, 2017

These are the customers you love – and they love you! Decision : EXPAND AND LEVERAGE: They are mature and they like you – focus on expanding the business with them while at the same time leverage them for Customer Advocacy. Most recently, Boaz found and led the Customer Success team at Mashery (acquired by Intel).

Chief Customer Officer 60

Chief Customer Officer Consulting Consulting CRM 60

ChurnZero

DECEMBER 20, 2019

By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Abby Hammer , Chief Customer Officer , ChurnZero . Ashvin Vaidyanathan , Chief Customer Officer , Gainsight . CS brings focus to their purpose. .

Chief Customer Officer 61

Chief Customer Officer Sales SaaS Customer centricity 61