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6M to $10M of Annual Recurring Revenue (ARR) or ~10 Customer Success Mangers (CSMs). Activities: Customer segmentation, defined CSM engagement models, defined customerjourneymaps, alignment between Sales and Customer Success. Traits: Product-market fit. $6M Transform Phase. Traits: $15M to $20M ARR and up.
They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. Annette Franz is the Founder and CEO of CX Journey Inc. With over 30 years in the industry, Annette is a professional coach, consultant, customerjourneymapping facilitator, thought leader, and influencer.
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