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They acquired us and I learned a ton under that organization about how to be just incredibly customer-centric in everything we do. It’s not the pizza parties, it’s not the ping pong tables, it’s not the gamification perhaps. Jeanne Bliss has written some really good books too, like the ChiefCustomerOfficer.
To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies.
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