The Impact of the Customer Experience Function: A Deep Dive Interview with Customer Experience Executive, Erica Mancuso
Vistio
MAY 28, 2022
They acquired us and I learned a ton under that organization about how to be just incredibly customer-centric in everything we do. It’s not the pizza parties, it’s not the ping pong tables, it’s not the gamification perhaps. Jeanne Bliss has written some really good books too, like the Chief Customer Officer.
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