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Jim Iyoob, ChiefCustomerOfficer at Etech Global Services. His YouTube channel is a fantastic source of inspiration about customer experience and customercentricity in a digital world. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health. Follow on LinkedIn. Follow on LinkedIn.
The challenges to becoming a customer-centric company are not easy to overcome alone. It takes a village to raise a customer-centric company. Your entire organization must invest in rallying around the customer. What processes should be put in place to drive customer engagement and adoption.
Reuters Events are inviting you to join them for the next unmissable webinar in their Customer Service & Experience Leadership series! Access exclusive insights & discussion from customer-centric leaders: Jeff Shah, VP Customer Service, The New York Times. Laura Hayes, VP Customer Operations, Momentive.
Customer experience expert Jeanne Bliss joined us for a webinar where she spoke with us about her new book ‘Would You Do That to Your Mother’, and how businesses can provide customer service that would quite literally “make mom proud!”. Webinar: What we covered. As customers, we want our lives to be improved.
Upcoming Webinar: New Manager’s Guide for a Customer Success Strategy Implementation. Wednesday, December 4, 2019 2:00 – 3:00 PM EST. Are you finalizing your new year strategy as you lead Customer Success at your organization? She has also held numerous Interim ‘Head of Customer Success’ roles.
In this webinar, Jeanne Bliss and Taylor Pipes chatted about the following topics: How to hire people who care. Jeanne Bliss is a best-selling author and an expert on customer-centric leadership. Corporations that were mentioned in this webinar include: Pal's Sudden Service. The importance of empathy. Cleveland Clinic.
Moderated by Jamie Bertasi, Chief Operations Officer (COO) and ChiefCustomerOfficer (CCO) at Totango, the panelist consisted of a well-rounded group of CS leaders and executives bringing to the table their own unique perspectives on the state of CS today. Creating CustomerCentricity Within the Organization.
While our 2020 Customer Success leaders watchlist below includes long-time Customer Success champions, we’re excited to see several prominent SaaS companies welcome their first-ever ChiefCustomerOfficer to their C-suite roster—a promising sign for the unlimited potential of a career in Customer Success. .
With her expertise in employee and customer understanding, retention, satisfaction, engagement, and experience design, Annette is helping companies across the globe deliver better experiences for all their stakeholders. Sue Duris is a customer experience and marketing leader with over 20 years of experience in the B2B sector.
Upcoming Webinar: New Manager’s Guide for a Customer Success Strategy Implementation. Wednesday, December 4, 2019 2:00 – 3:00 PM EST. Are you finalizing your new year strategy as you lead Customer Success at your organization? She has also held numerous Interim ‘Head of Customer Success’ roles.
The world’s only free, invitation only CS Leadership opportunity hosted by Aaaron Thompson the Founder and CEO of Portland Customer Success. ChurnZero is excited to participate and have our ChiefCustomerOfficer, Abby Hammer added to the speaker’s lineup. Pulse Date: May 13 – 14 2020 Location: San Francisco, CA.
“2024 will continue to see the chiefcustomerofficer move into the leadership phase,” predicts ChurnZero CEO and co-founder You Mon Tsang. “Their task: to build customer success into the best-performing department: a center of excellence that integrates technology and people.
Further proof: findings from an April 2022 survey by TELUS International found that nearly 60% of consumers said they would rather sit in a traffic jam than have a poor customer experience. How can companies be more customer-centric, and what sorts of tools and technologies can aid them along the way?
A dedicated Customer Success Plat form position s your customers for success by best equipping your team with the tools , workflows and insights they need to thrive. . Upcoming Webinar: New Manager’s Guide for a Customer Success Strategy Implementation. Download our Why Your CRM is Not Enough one-pager. .
To help you and your team with this arduous process, we hosted a video panel-style webinar on this topic so you could to hear advice on: End-of-year retention and upsell efforts. Customer Success operations planning. No worries if you missed the webinar, you can view it on-demand here. Analyzing performance for 2020 forecasting.
Video Title: How to Prove Value to Customers. Host: Irit Eizips , ChiefCustomerOfficer & CEO | CSM Practice. Guest: Chris Singh , SVP Customer Success Management, Customer Engagement & Experience at SAP. Read the full transcript to learn more. The Interview: .
When your friend was looking for a Customer Success manager, the challenge he may have had, which we have today, is salespeople are born one way and customer service are born another way. To combine customer-centricity with commercial benefits is rare in a typical human being. How should they be held to account?
When your friend was looking for a Customer Success manager, the challenge he may have had, which we have today, is salespeople are born one way and customer service are born another way. To combine customer-centricity with commercial benefits is rare in a typical human being. How should they be held to account?
Follow him to enhance your knowledge especially on Customer Success, Customer Experience and Customer-centric business. #2 Although this blog covers all aspects of customer success, it is mainly focused on churn reduction, revenue expansion and improving customer satisfaction. #3 5 Enlightened Customers.
They provide the necessary training to their team of CSMs and CSLs and if needed also organize sales and customer relationship-oriented training from industry veterans. ChiefCustomerOfficer. ChiefCustomerOfficer belongs to the C-suite and hence exercises the most power in any role in a customer success career path.
Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! Dione Hedgpeth – ChiefCustomerOfficer, Sumo Logic. Gemma Cipriani-Espineira – ChiefCustomerOfficer, Chili Piper. Gemma is reimagining the traditional practice of customer support.
Charlie Cole, TUMI, (former) Chief Digital Officer TUMI is a company now known for being customer-centric. When Charlie took on the role of CDO, he recognized that the company was not executing well on customer-centricity. Watch this webinar. The company now responds to emails in hours, not days.
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