Chief Customer Officer, Customer retention and industry standards

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The Customer Success Maturity Model Part 1: “Build” Capabilities (The Foundation of CS)

Education Services Group

APRIL 16, 2021

What is the ESG Customer Success Maturity Model? And TSIA agrees that a fundamental building block of Customer Success is having a proactive CS leader reporting to a higher-level executive team, ideally one in charge of customer growth like a Chief Customer Officer.

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Chief Customer Officer Benchmark Metrics industry standards

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The Customer Success Maturity Model Part 1: “Build” Capabilities (The Foundation of CS)

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