Chief Customer Officer Customer retention Interactive Voice Response 
8x8
FEBRUARY 22, 2018
The easy stuff is done via self-service on your website or via your Interactive Voice Response (IVR). So what can you do to prepare your agents for these types of interactions? Customer retention is higher–the study shows a 9.9 They’re well versed in company products, processes, and procedures.
8x8
FEBRUARY 22, 2018
The easy stuff is done via self-service on your website or via your Interactive Voice Response (IVR). So what can you do to prepare your agents for these types of interactions? Customer retention is higher–the study shows a 9.9 They’re well versed in company products, processes, and procedures.
8x8
FEBRUARY 22, 2018
The easy stuff is done via self-service on your website or via your Interactive Voice Response (IVR). So what can you do to prepare your agents for these types of interactions? Customer retention is higher–the study shows a 9.9 They’re well versed in company products, processes, and procedures.
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