Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Jeanne has been helping companies create deeper relationships with their customers for over 35 years. Customer Think.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

CX Global Media

JULY 9, 2019

Her passion is to promote discussion, resources, events and services that impact the lives of our employees and customers. Chief Customer Officer, FrontSpin. What this means for you is that you raise your effort and focus on industry learning and education. Randy Rubingh ??Chief Let’s discuss. Join the Community.

Contact Center 120

Contact Center Chief Customer Officer Employee engagement Call Center 120

ChurnZero

JANUARY 13, 2023

Enablement steps to the forefront of rising Customer Success specializations. Educating customers in-product and with actionable content is important as customers become more sophisticated. The role of chief customer officer moves into the limelight. Rod Cherkas , CEO, HelloCCO.

Chief Customer Officer 98

Chief Customer Officer Sales SaaS Customer centricity 98

ChurnZero

AUGUST 11, 2020

According to Will, this specific type of role playing helped CSMs develop stronger and deeper relationships with their customers. It’s also built a new level of trust and respect between the customer and the CSM. . #2. Update Customer Knowledge Bases. Get a 360-Degree View of Your Customers .

Customer retention 97

Customer retention Chief Customer Officer SaaS Accountability 97

ChurnZero

JANUARY 10, 2020

While our 2020 Customer Success leaders watchlist below includes long-time Customer Success champions, we’re excited to see several prominent SaaS companies welcome their first-ever Chief Customer Officer to their C-suite roster—a promising sign for the unlimited potential of a career in Customer Success. .

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

JustCall

MARCH 8, 2023

She has worked as a senior-level customer service executive at a Fortune 100 company and is now a keynote speaker, author of two books, guest lecturer at Columbia University, and adjunct faculty at the Rutgers executive education MBA program. Her thought leadership in CX continues to influence and shape the industry.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

ChurnZero

JANUARY 4, 2019

“One customer success trend I’m seeing is the need to develop more repeatable customer education programs. In the quest for finding scalable ways to help customers realize more value out of the software they buy, more and more software companies are turning to customer education. Such days are waning.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

Mindtouch

AUGUST 21, 2019

Beyond supporting internal audiences, such as support agents and new hires, knowledge is often the medium through which companies attract, educate, onboard, support, and keep their customers. And today’s customers don’t simply want easy access to relevant information—they demand it.

Management 88

Management Self service Chief Customer Officer Chatbots 88

Quiq

JUNE 17, 2019

When asked what motivated the company to look to messaging as an engagement channel , the company’s response clearly captured their commitment to delivering a superior customer experience with leadership stating “…We wanted to provide a channel that put the format back in the customer’s control.”. Read the full article on ZDnet.

Chief Customer Officer 40

Chief Customer Officer Customer centricity Education Customer Service 40

Taylor Reach Group

APRIL 25, 2018

Come to Lego to learn and see how they provide global customer support an a daily basis – and how they have ingrained a culture of customer support into their processes and training. We will also show you how knowing the demographics of your customers can be the building blocks to superior sales and service.

Contact Center 62

Contact Center Call Center Customer Experience outsourcing 62

Kayako

FEBRUARY 13, 2019

Are your education courses available on-demand, on a platform with usage metrics easily tracked in one location? Are you still onboarding every user/customer with a web-call? The trick is to not map out the customer journey the way you WANT it to look but to understand the reality of the situation. Learn from Customer Support.

Chief Customer Officer 59

Chief Customer Officer Metrics Education SaaS 59

ChurnZero

FEBRUARY 23, 2023

In other words, it’s far easier to convince someone who already knows, likes and trusts you to buy more—than it is to reach, educate and convert new customers—in a time when most budgets are under scrutiny. Further, additional sales with existing customers have a lower customer acquisition cost (CAC).

Management 52

Management Upselling Customer retention Chief Customer Officer 52

ChurnZero

FEBRUARY 23, 2023

In other words, it’s far easier to convince someone who already knows, likes and trusts you to buy more—than it is to reach, educate and convert new customers—in a time when most budgets are under scrutiny. Further, additional sales with existing customers have a lower customer acquisition cost (CAC).

Management 52

Management Upselling Customer retention Chief Customer Officer 52

SmartKarrot

JANUARY 7, 2022

With the continuous evolution of the CX domain on the bottom line, a new role has emerged to assist enterprises in setting up the next level of CX expectations – the Chief Customer Officer (CCO). But the question is still: What exactly do CCOs (Chief Customer Officer) in this relatively new executive position do?

Chief Customer Officer 10

Chief Customer Officer Customer centricity Education Finance 10

ChurnZero

JANUARY 4, 2019

“One customer success trend I’m seeing is the need to develop more repeatable customer education programs. In the quest for finding scalable ways to help customers realize more value out of the software they buy, more and more software companies are turning to customer education. Such days are waning.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

Netomi

JANUARY 5, 2022

Flavio is the VP of Operations and Customer Support at DigiCert, Inc., DigiCert is trusted by thousands of government, education, and Fortune 500 organizations. She is known globally for transforming businesses to earn customer-driven growth. Customer Service Leaders: Marsha Collier. Flavio Martins. Lynn Hunsaker.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

JANUARY 5, 2021

Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants. Additionally, he serves as the Chief Customer Officer at Higher Logic. Jeanne Bliss. Jeff Breunsbach.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

JANUARY 5, 2022

Irit is an immaculate Customer Success Strategist who balances strategic thought-leadership with hands-on tactical management to create rapid results. She’s been a key figure in the CS industry, by shaping Customer Success methodologies and best practices used today. Irit is also the Chief Customer Officer & CEO at CSM Practice.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

SmartKarrot

MARCH 8, 2022

She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management.

Chief Customer Officer 21

Chief Customer Officer SaaS Customer centricity Coaching 21

SmartKarrot

JULY 30, 2020

In this blog, we are going to see various customer success team roles along with their titles that companies are employing in this department. Chief Customer Officer. Chief Customer Officer (CCO) is one of the emerging customer success titles in modern SaaS companies.

Chief Customer Officer 10

Chief Customer Officer SaaS Upselling Journey mapping 10

SmartKarrot

FEBRUARY 9, 2022

Since customer success is a new field, relatively, there are lesser chances of finding top talent specific to the CS domain. However, one can find top executives in sales, marketing, finance, product, or customer support who are ready to carry out the role of a CS professional. This hiring comes with some costs.

Chief Customer Officer 10

Chief Customer Officer Upselling Benchmark SaaS 10

SmartKarrot

DECEMBER 12, 2023

Unraveling the Customer Success Maze The discussion seamlessly transitions into the organizational dynamics of Customer Success. Bhumika sheds light on the common amalgamation of Customer Support with Customer Success, often resulting in a unified Customer Experience function.

Chief Customer Officer 10

Chief Customer Officer Coaching Customer retention Consulting 10

Fonolo

JANUARY 22, 2020

Particularly in an industry like customer support, it’s so important to be around people who are working on the same things and can understand what it’s like to be in our shoes. It’s fun, educational, and a great opportunity to build new relationships. Chief Customer Officers USA, Atlanta.

Customer Service 129

Customer Service Chief Customer Officer Contact Center Call Center 129

Netomi

FEBRUARY 28, 2022

“Pixalate has a reputation for being hyper focused on customer success, and I’m eager to build upon that strong foundation as we continue international expansion.”. Anastasia Zdoroviak – Director Customer Experience, DoorDash. Dione Hedgpeth – Chief Customer Officer, Sumo Logic. Connect with Amanda.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64