ShepHyken

NOVEMBER 16, 2018

Data innovation progressions fuel the network that unites the world as one major network, from the advanced mobile phones to super-quick information. These two specialized devices had their own particular difficulties and favored the organization more; it was at their circumspection what data to give out.

Technology 253

Technology Chief Customer Officer Education Big data 253

Peter Lavers

FEBRUARY 20, 2019

Watch the video report from Dimension Data’s 2019 Global Customer Experience Benchmarking Report Roundtable session. Dimension Data recently released their latest Customer Experience report.

Chief Customer Officer 100

Chief Customer Officer Benchmark B2B Analytics 100

CustomerSuccessBox

MARCH 21, 2022

Of all there lies the customers head, Chief Customer Officer (CCO) who is one among the C suites of the departments to deliver the customer success. Handling difficult customer interactions by offering the best customer experience is part of their deal. The traits needed in a chief customer officer.

Chief Customer Officer 52

Chief Customer Officer Customer centricity Metrics Accountability 52

ShepHyken

NOVEMBER 29, 2022

Creating Amazing Experiences that Make Customers Come Back (Again and Again) . Shep Hyken interviews Dominic Constandi, client services and customer success leader and Chief Customer Officer at ZoomInfo. There is a window of opportunity when customers are ready to purchase a product or invest in a service.

Chief Customer Officer 33

Chief Customer Officer Airlines Customer Service Customer Experience 33

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. If a customer churns before the payback period is met, it’s a financial net loss.

Chief Customer Officer 52

Chief Customer Officer SaaS Sales Upselling 52

CSM Magazine

AUGUST 3, 2021

Manu Steijaert, McDonald’s Executive Vice President and Global Chief Customer Officer. McDonald’s Corporation has appointed Manu Steijaert, a McDonald’s veteran, as its first Global Chief Customer Officer. He will be leading a new Customer Experience team.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Analytics 52

Totango

NOVEMBER 21, 2024

In a world where customer expectations are sky-high and data complexity is ever-increasing, Totango Unison is the game-changer that customer success and post-sales teams have been waiting for. Despite their critical roles, customer success teams face the daunting task of managing vast data from customer interactions.

Chief Customer Officer 62

Chief Customer Officer Enterprise Upselling Sales 62

Sykes

APRIL 29, 2020

Here are four key questions a Chief Customer Officer (CCO) should seek answers to in the face of continuing disruption. . Question 1: How Should We Interact with Our Customers Going Forward? . The post Four Critical Questions Chief Customer Officers Should Ask appeared first on SYKES.

Chief Customer Officer 52

Chief Customer Officer outsourcing Self service Contact Center 52

Sykes

APRIL 29, 2020

Here are four key questions a Chief Customer Officer (CCO) should seek answers to in the face of continuing disruption. . Question 1: How Should We Interact with Our Customers Going Forward? . The post Four Critical Questions Chief Customer Officers Should Ask appeared first on SYKES.

Chief Customer Officer 52

Chief Customer Officer outsourcing Self service Contact Center 52

ChurnZero

JANUARY 14, 2020

ChurnZero Leverages LinkedIn Sales Navigator’s “Data Validation” to Improve Customer Data . New feature mitigates churn risk by flagging customer job changes. . Data Validation will automatically flag contacts who are no longer with the organization listed in your company’s CRM. .

Sales 81

Sales Chief Customer Officer CRM Enterprise 81

Beyond Philosophy

OCTOBER 21, 2021

For example, they hear that the Net Promoter Score ® (NPS) is up to four points from last year, as reported by the chief marketing officer, so they think everything in the experience is fine, improving even. Few companies have a Chief Customer Officer. Instead, firms rebrand marketing people.

Chief Customer Officer 195

Chief Customer Officer Contact Center CRM Call Center 195

TechSee

JUNE 16, 2022

Jim Iyoob, Chief Customer Officer at Etech Global Services. Jeanne Bliss, Founder and CEO at Customer Bliss. Jeanne Bliss is the Founder and President of CustomerBliss and Co-Founder of The Customer Experience Professionals Association. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Totango

JULY 23, 2021

In CS, the success of the team starts with the right leader, which, depending on the size of the company and team, could be the Director of Customer Success, the VP of Customer Success or the Chief Customer Officer. Below is a breakdown of these key roles and their primary responsibilities: .

Chief Customer Officer 127

Chief Customer Officer Coaching Accountability Surveys 127

Beyond Philosophy

MAY 12, 2021

She thinks using it to ensure the right people are available for customers when they need them is an excellent way to serve customers and the organizations’ need for operational efficiency. AI and predictive modeling create a much better world for customers, which is the point, after all.

Chief Customer Officer 221

Chief Customer Officer Analytics Technology Surveys 221

CX Global Media

OCTOBER 31, 2018

Marketing could be responsible for some, the customer service department could be responsible for some, product development could be responsible for some, so that’s why in many organizations you’re now seeing the role of the chief customer officer.

Customer Experience 207

Customer Experience Customer Service Chief Customer Officer Contact Center 207

inSided

JULY 12, 2021

In Episode 13 of The inSide Scoop on Customer Success , we tackle a very important topic: Data-Driven Customer Teams. Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Pat Phelan , Chief Customer Officer at GoCardless.

Chief Customer Officer 59

Chief Customer Officer 59

ChurnZero

MAY 13, 2022

ChurnZero Chief Customer Officer Abby Hammer joined The CXChronicles podcast to share how she’s used the four mainstay CX pillars team, tools, process, and feedbackto build a high-performing Customer Success organization from the ground up and turn it into the most operationalized part of the business.

Chief Customer Officer 52

Chief Customer Officer Finance Feedback Surveys 52

Nicereply

MARCH 23, 2021

Sarah Betts – All around wonderful person and support human at Olark, Sarah writes about her considerable experience helping customers on the Olark Blog. Jeanne Bliss – Jeanne’s a strong advocate of the Chief Customer Officer (and author of the book with the same title). Help us learn from you Bill!).

Chief Customer Officer 141

Chief Customer Officer Customer Service Consulting Consulting 141

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. This is in part due to a rise in the standing of the Chief Customer Officer role.

Chief Customer Officer 98

Chief Customer Officer SaaS Engineering Consulting 98

Peter Lavers

JANUARY 30, 2019

Three key subjects from Dimension Data’s 2019 Global Customer Experience Benchmarking Report that are vital for every B2B company to take a long, hard look at itself about. The report is a fantastic free resource, addressing questions that are 100% pertinent to the issues faced today by Chief Customer Officers and CX leaders.

B2B 100

B2B Chief Customer Officer Benchmark Analytics 100

ChurnZero

APRIL 13, 2021

To help answer some questions you might have around the Customer Success job market, we created this overview that will describe what the different career paths are that you can pursue, with descriptions for each role and the industry salaries. . Chief Customer Officer. Customer Success Vice President/Director .

Chief Customer Officer 98

Chief Customer Officer Customer centricity Customer advocacy Accountability 98

Serenova

JUNE 16, 2020

The C-suite is focused more than ever on reducing agent turnover rates and improving customer experience ratings. Agent applications help them provide a better experience for customers, while also delivering important analytics data on their own performance. Chief Customer Officers have been laser-focused on analytics.

Contact Center 89

Contact Center Chief Customer Officer Analytics Coaching 89

Peter Lavers

MAY 24, 2018

The digital part should be owned by the head of channels, and the experience part by the chief customer officer, and both should be of the same seniority. Disparate and disconnected data, content and systems have been one of customer experience’s biggest enemies! Customer Data is the new #Marketing Battleground!

Chief Customer Officer 113

Chief Customer Officer Marketing Customer Experience Management 113

ChurnZero

MARCH 10, 2021

Consistent with APPEALIE’s software awards methodology, Employee Net Promoter Score (eNPS)-like data points were incorporated along with each executive’s specific accomplishments. . SaaS Customer Success Leader Award Winners. Alex Dingley, Customer Success Director – WorkZone. Erica Swint-Williams, Sr.

SaaS 98

SaaS Chief Customer Officer Employee engagement Enterprise 98

Toister Performance Solutions

FEBRUARY 4, 2020

Customer Experience futurist, Blake Morgan, recently wrote an article for Forbes titled, " The Case Against a Chief Customer Officer." Unfortunately, data and examples were slim. So I decided to find some data, or at least a few examples, that could answer whether having a CXO makes sense.

Chief Customer Officer 82

Chief Customer Officer Customer centricity Advertising Government 82

Customer Guru

AUGUST 8, 2018

Adam is a globally recognized expert on customer experience. He is the co-founder and director of Genroe, a consultancy that specializes in Net Promoter®, customer feedback management, data analysis, and customer experience management. Adam Toporek Follow @adamtoporek. ”, and “Would You Do That To Your Mother?”

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Consulting 130

Totango

FEBRUARY 23, 2024

Totango’s Chief Marketing Officer (CMO) Karen Budell recently joined an episode of the MarTech podcast to discuss the importance of the partnership between marketing and customer success and explain why Chief Customer Officers (CCOs) should have a seat next to CMOs at the C-suite table.

Chief Customer Officer 97

Chief Customer Officer Customer centricity Metrics Sales 97

Serenova

DECEMBER 4, 2019

Customer experience analytics designed for employees typically fall into three primary categories: Executive dashboards : Analytics tools that leverage roll-ups of both internal and external customer ratings, including structured and unstructured data. At the same time, it can alert a supervisor about an upset customer.

Analytics 89

Analytics Chief Customer Officer Gamification Coaching 89

Totango

NOVEMBER 14, 2023

This program is now available for Totango and Vanilla customers to not only extract insights from community engagement data but, most importantly, to be proactive in their approach to customer relationship management.

Chief Customer Officer 101

Chief Customer Officer Best practices Feedback Enterprise 101

ClearAction

MAY 29, 2016

Third, take advantage of Marketing’s business intelligence capabilities to add more insights to voice-of-the-customer. Include Service’s customer call verbatim logs and make use the unstructured customer data extensively. There is a treasure trove of value and prescriptive advice from customer comments.

Marketing 97

Marketing Customer Experience Chief Customer Officer Calibration 97

Mindtouch

APRIL 17, 2017

Allison Ewell , Seismic Software, Director of Customer Success, @SeismicSoftware, LinkedIn. Allison Pickens , Gainsight, Chief Customer Officer, @PickensAllison, LinkedIn. Andrew Bergen , Seismic Software, VP of Customer Success, @SeismicSoftware, LinkedIn.

Chief Customer Officer 91

Chief Customer Officer Education Consulting Consulting 91

ChurnZero

MAY 17, 2022

We’re delighted that some of the most trusted names in our industry are recognizing ChurnZero’s leadership and excellence in the Customer Success field.” TrustRadius: ChurnZero earned the TrustRadius “Top Rated” award for the fourth consecutive year, based on verified user feedback from customers.

Chief Customer Officer 98

Chief Customer Officer SaaS Education Technology 98

TechSee

AUGUST 14, 2023

Follow on LinkedIn Dan Smitley, Workforce Management and Contact Center Guru As an experienced public speaker and thought leader, Dan is passionate about leveraging workforce management, contact center operations, strategic thinking, project planning, and data analytics to help companies, customers, and front-line employees succeed.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Nicereply

FEBRUARY 25, 2020

Companies are storing three times as much data on Zendesk as they did five years ago, and twice as much data per customer. When it comes to knowing what customers really want, data can be illuminating. Companies that effectively leverage customer data solve four times the number of customer requests.

Customer Experience 100

Customer Experience Chief Customer Officer Self service B2C 100

ChurnZero

JANUARY 22, 2020

“In the Customer Success industry, it’s all about delivering value to the customer,” says Abby Hammer, ChurnZero, Chief Customer Officer. Give Support teams easy access to customer data – such as customer health, renewal information, and more – while working on an issue. .

Chief Customer Officer 72

Chief Customer Officer Customer Support Personalization Customer Experience 72

ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout. Customer Success Around the Web.

Chief Customer Officer 98

Chief Customer Officer Customer centricity Best practices Metrics 98

ChurnZero

FEBRUARY 8, 2022

Our customers’ performance and satisfaction are what motivate us to deliver the best possible software and service,” says Abby Hammer, chief customer officer of ChurnZero. “The The Best Software award from G2 is a testament that our customers are succeeding, and they are helping their customers succeed.

Chief Customer Officer 98

Chief Customer Officer SaaS Marketing Management 98