ClearAction

MAY 29, 2016

Third, take advantage of Marketing’s business intelligence capabilities to add more insights to voice-of-the-customer. Include Service’s customer call verbatim logs and make use the unstructured customer data extensively. There is a treasure trove of value and prescriptive advice from customer comments.

Marketing 97

Marketing Customer Experience Chief Customer Officer Calibration 97

ClearAction

MAY 29, 2016

Third, take advantage of Marketing’s business intelligence capabilities to add more insights to voice-of-the-customer. Include Service’s customer call verbatim logs and make use the unstructured customer data extensively. There is a treasure trove of value and prescriptive advice from customer comments.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

ChurnZero

JANUARY 4, 2019

AI has been a buzzword for a while and many businesses jumped onto the bandwagon by integrating AI into the customer journey, but customers still want to deal with a human, particularly if they need advice or help with something complex that they cannot solve on their own (i.e. Such days are waning.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

ClearAction

DECEMBER 5, 2023

To deliver what’s promised, coordinate companywide, with the aim of continually increasing value for everyone. This article is a continuation of 24 CX ROI Metrics for Your Chief Customer Officer Prosperity Playbook. Does it cost you whenever human-centered design is missing?

Metrics 62

Metrics Chief Customer Officer Customer retention Strategic Value 62

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Organizational success and long-term growth primarily depends on customer satisfaction and loyalty, and customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. Companies such as Apple, Samsung, Google and GE are just a few examples of customer-centric business models.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

ChurnZero

JANUARY 4, 2019

AI has been a buzzword for a while and many businesses jumped onto the bandwagon by integrating AI into the customer journey, but customers still want to deal with a human, particularly if they need advice or help with something complex that they cannot solve on their own (i.e. Such days are waning.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49