ChurnZero

NOVEMBER 1, 2019

And when a customer is acquired you often don’t know how it will affect your relationship with them. Will it lead to upsell? Lucas Farley, Customer Success Manager. Abby fears a disengaged customer because she knows the great things that can be accomplished when a customer puts in the work (please please!).

Chief Customer Officer 40

Chief Customer Officer SaaS Upselling Customer Support 40

CustomerSuccessBox

JUNE 8, 2022

The capacity to forecast that a specific customer is at a high risk of churning while there is still time to do something about it is a major new possible revenue generator for any company. We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! And this is my forecast.

Management 52

Management Upselling Accountability Metrics 52

Talkdesk

AUGUST 25, 2015

The days of focusing on customer acquisition alone are over,” explained Omer Gotlieb, co-founder and chief customer officer at Totango , at Talkdesk’s weekly lunch and learn session last Wednesday. From onboarding through renewal and upselling, Gotlieb said there are many stages where customers are at risk of being lost.

Chief Customer Officer 72

Chief Customer Officer call center software Benchmark Upselling 72

ChurnZero

DECEMBER 20, 2019

By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Abby Hammer , Chief Customer Officer , ChurnZero . Jay Nathan , Founder & Managing Partner, Customer Imperative . CS brings focus to their purpose. .

Chief Customer Officer 80

Chief Customer Officer Sales SaaS Customer centricity 80

ChurnZero

JUNE 3, 2022

I do think it’s worth starting by putting some definitions in place, starting with what is customer success. You Mon: Customer Success is the team that once you turn a prospect into a closed-won deal, and they become a customer, Customer Success takes over. I’m like what are you talking about?

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

I do think it’s worth starting by putting some definitions in place, starting with what is customer success. You Mon: Customer Success is the team that once you turn a prospect into a closed-won deal, and they become a customer, Customer Success takes over. I’m like what are you talking about?

SaaS 52

SaaS B2B Upselling Metrics 52

SmartKarrot

FEBRUARY 17, 2022

These high-ranking executives include several ‘chief’ job titles, such as Chief Executive Officer (CEO), Chief Operating Officer (COO), Chief Financial Officer (CFO), and Chief Customer Officer (CCO). Create a strong, unified customer experience. Like what you are reading?

Chief Customer Officer 10

Chief Customer Officer SaaS B2B Multichannel 10

Talkdesk

FEBRUARY 5, 2021

Video commerce has become a great tool not just for consumer education, but also for upselling and cross-selling. Influencers and consultants are leveraging video to show how products can work better together, encouraging customers to buy them both. These interactive virtual shopping experiences are not going anywhere.

Contact Center 87

Contact Center Brand ambassadors Consulting Consulting 87

Amity

NOVEMBER 25, 2014

For example, using variable compensation of 1/3 upsell, 1/3 renewal, 1/3 CSAT – and based on the idea that most upsells were smaller maxing out at 30-40% of the initial sale allows you to grow the revenue to fund the role. PT: If a Chief Customer Officer doesn’t have a quota under them, then they aren’t true customer success.

SaaS 48

SaaS Chief Customer Officer Upselling Accountability 48

SmartKarrot

NOVEMBER 16, 2022

No transaction is enormously successful until the customer has fulfilled their end of the bargain (perhaps with an upsell or two along the way). . Considering how sophisticated and expensive SaaS products are, it is critical to make sure that every customer gets the most out of their purchase.

Chief Customer Officer 10

Chief Customer Officer SaaS Upselling B2B 10

ChurnZero

OCTOBER 25, 2019

But definitely what I’ve found is that when people make those investments in this the business outcomes for their organization and not just the value, they get form their technology but throughout the entire adoption transformation effort it’s really astronomical and it can really pay for itself. Customer Success operations planning.

Chief Customer Officer 49

Chief Customer Officer SaaS Customer advocacy Sales 49

SmartKarrot

JULY 27, 2020

The 10 Principles Behind Great Customer Experiences – Penned by Matt Watkinson, this book bagged the CMI Management Book of 2014 award as well as the Innovative & Entrepreneurship Category at CMI Awards 2014. Chief Customer Officer 2.0: A definite yes to this! It is worth giving a dive in. Whitepapers.

SaaS 10

SaaS Chief Customer Officer Benchmark Customer retention 10

Comm100

FEBRUARY 20, 2018

Agents might also let emotionality or a bad day get in the way of what they can do for a customer – Chatbots, on the other hand, don’t have that problem. As Joe Gagnon, Chief Customer Officer of Aspect Software writes , “There is a predictable and reliable component of Chatbots. Drive Revenue.

Chatbots 54

Chatbots Contact Center Chief Customer Officer Benchmark 54

ChurnZero

JANUARY 13, 2023

Companies are gradually finding consensus around the need to create stronger governance around data access and data hygiene (this is still an emerging development in our opinion but definitely something to keep an optimistic eye on). The role of chief customer officer moves into the limelight. Rod Cherkas , CEO, HelloCCO.

Chief Customer Officer 98

Chief Customer Officer Sales SaaS Customer centricity 98