ChurnZero

MAY 20, 2021

For Customer Success teams, the data they need (in order of importance) includes CRM data (basic account details, closed-won opportunity details), product usage data (login history, time-in app), engagements (responsiveness, product feedback), support history (ticket volume, open bug duration), and payment history (unpaid invoices).

Chief Customer Officer 90

Chief Customer Officer Journey mapping Accountability Customer advocacy 90

Kayako

JUNE 9, 2016

Jeanne Bliss’s road map to Chief Customer Officer (CCO) is an invaluable resource for anyone looking to progress in the support industry. Some of the responsibilities the Chief Customer Officer aims to take on are: Engage the organization in managing customer relationships, revenue, and profit.

Customer Support 48

Customer Support Chief Customer Officer Management Benchmark 48

CustomerSuccessBox

OCTOBER 31, 2021

We hope to give a fresh perspective regarding the QBR process which will take your customer success efforts to the next level. Mary Poppen is the Chief Customer Officer, Glint at LinkedIn. All of the information obtained should be shared with all functions to help in the prioritization of delivering customer value.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Coaching 52

CustomerSuccessBox

DECEMBER 13, 2021

Maranda (VandenBroek) Dziekonski is the Chief Customer Officer at Swiftly, Inc. is a Data Platform that provides reliable data to 95+ city transit networks around the world and has helped customers improve arrival predictions by up to 30% and complete planning projects up to 90% faster. Swiftly I nc. Yes and No.

Chief Customer Officer 52

Chief Customer Officer Best practices Sales Accountability 52

Comm100

APRIL 26, 2020

You mention that a lot of data that comes into organizations on a daily basis gets disregarded because it comes into the company in the form of unstructured organic feedback. Can you begin by telling us a little bit more about what unstructured feedback is and why companies have a hard time dealing with this type of data?

Customer centricity 52

Customer centricity Real estate Feedback Chief Customer Officer 52

Horizon CX

JUNE 10, 2022

In some cases that might be the very origin, especially when one of those senior leaders holds the title of Chief Customer Officer or Vice President of Customer Experience. Ideally, this concept should originate at the senior leadership level.

Journey mapping 52

Journey mapping Chief Customer Officer Customer Experience Sales 52

ChurnZero

FEBRUARY 23, 2023

Examine the causes of your customer churn Another key step is to answer this question: What is driving customer churn today? Review the support tickets and product feedback from customers who churned; Ask your sales team why a customer left; and Interview customers who are leaving or have left.

Management 52

Management Customer retention Upselling Chief Customer Officer 52

ChurnZero

FEBRUARY 23, 2023

Examine the causes of your customer churn Another key step is to answer this question: What is driving customer churn today? Review the support tickets and product feedback from customers who churned; Ask your sales team why a customer left; and Interview customers who are leaving or have left.

Management 52

Management Customer retention Upselling Chief Customer Officer 52

CSM Magazine

DECEMBER 20, 2016

Many important aspects of customer experience have deeply technological implications that cannot be managed by ‘analog’ methods any longer, such as customer segmentation, journey mapping, content personalization, satisfaction scoring, analytics, and one-silo customer data management that underpins it all.

Customer Experience 40

Customer Experience Chief Customer Officer Government Journey mapping 40

Netomi

JANUARY 5, 2022

That’s why we feel compelled to introduce our readers to a larger scope of people who inspire a world of excellent customer experience and thought leadership. We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Lynn Hunsaker.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

JULY 15, 2022

Hotjar is a powerful customer journey mapping tool enabling CCOs to gain valuable insight into customer behavior. Hotjar contains various tools such as session recordings, feedback surveys, heatmaps and much more that can clearly understand user experiences and customer journey patterns. Clarabridge. Visual Paradigm.

Journey mapping 10

Journey mapping Chief Customer Officer Feedback Analytics 10

Lumoa

JUNE 22, 2021

And it’s, it’s not only to, to put it on the paper so to say but you have to, you actually have to be the person willing to, without compromise, talk to customers case, wear the customer hat, to be the customers ally around the table when you discuss product development,strategy, cutting costs, you know.

Customer centricity 78

Customer centricity Customer Experience Feedback Management 78

Vistio

MAY 28, 2022

The knowledge base , you’ve got documentation, you’ve got all sorts of enablement materials out there. I think those voice of customer feedback loops are really important too. I’d also probably invest in a really good customer experience kind of platform. That’s another really good one.

Customer Experience 52

Customer Experience Contact Center SaaS Technology 52

SmartKarrot

APRIL 27, 2022

The Chief Customer Officer or the CCO is a C-Suite executive responsible for customer success strategies and plans. They report to the CEO and need to be engaged in every key customer-related- strategic meeting. Create simple, structured documentation. The CCO must focus on seeing the big picture.

Chief Customer Officer 10

Chief Customer Officer B2B Feedback 10

SmartKarrot

MAY 11, 2022

As soon as you take over as CEO, take time to go through all of your financial documents to understand where your money comes from and where it goes. One of those things is how much money you have coming in and going out — and how much cash is really available at any given moment. Pause, then embrace innovation.

Finance 12

Finance B2B Metrics Chief Customer Officer 12