CX Journey

JULY 18, 2017

What does this person do? What advice is there for future customer experience executives? Those are just some of the questions addressed in an eBook I wrote - and GMC Software released - about six weeks ago. What are the critical success factors for this role? And during a recent podcast with GMC Software.

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Customer Experience Feedback Sales Chief Customer Officer 44

ClientSuccess

FEBRUARY 26, 2019

I absolutely LOVE Jeanne Bliss and Chief Customer Officer 2.0. I often quote her book in class when referring to storytelling and it’s VITAL importance in Customer Success. I often quote her book in class when referring to storytelling and it’s VITAL importance in Customer Success. Question 3.

Chief Customer Officer 52

Chief Customer Officer Best practices Enterprise B2B 52

Serenova

APRIL 16, 2019

That’s why I’ve found mentorship to be one of the most valuable tools in my personal leadership toolkit. I also have a CEO, a chief customer officer and a vice president of finance as mentors. Download the eBook. And it is why I think everyone should have a mentor (or several). You Can Leverage Outside Ideas.

Contact Center 40

Contact Center Chief Customer Officer Finance Personalization 40

Squelch

MAY 17, 2019

Woolen talked about the necessity of keeping customers front and center while also acknowledging the challenges of doing so at scale. When companies are small, you can provide personal assistance to each customer individually. But as the volume of customers increases, that becomes impossible to maintain.

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Chief Customer Officer Best practices Marketing Feedback 40

inmoment

MAY 14, 2020

It was an interactive online program, using personal coaches and well-known celebrities such as Dr. Oz. In her book Chief Customer Officer , Jeanne Bliss talks about how cross-functional teams will often build “three-hump camels.” Question #3: Do You Know Who Owns the Member Experience?

Healthcare 52

Healthcare Chief Customer Officer Metrics Call Center 52

ChurnZero

JANUARY 15, 2021

In 2021, organizations will be re-evaluating the operating models and plans for future growth as lockdowns begin to ease, and they have the option to return to in-person work. Bigger budgets for Customer Success. Irit Eizips , Chief Customer Officer & CEO, CSM Practice. Many new hybrid work models will emerge.

SaaS 52

SaaS Chief Customer Officer Metrics Education 52

ClientSuccess

AUGUST 24, 2018

This has been one of my favorite reads, because the mindset and principles of Extreme Ownership can be applied not only to our personal lives but also to our work professionally in customer success in a way that boosts our ability to drive customer outcomes and growth. From : Adam Kuznia , Chief Customer Officer.

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Management Chief Customer Officer Best practices SaaS 40

ClientSuccess

MAY 15, 2019

By making this a focus and priority for the partnership, it almost doesn’t matter how you engage with them, weekly, monthly, in-person or via hangouts, we have something clear we are working towards together. This book does a wonderful job talking about the focus around customer outcomes as being a key metric of overall success.

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Chief Customer Officer Engineering Best practices Metrics 45

ClientSuccess

JULY 23, 2019

Earlier in my career, there was a specific instance where a customer came to me with a business problem, and in that moment I was so worried about not having the right answer I just started throwing out potential solutions. Be resilient in your desire to help customers achieve success. Ultimate Guide to SaaS Customer Success Metrics.

Technology 44

Technology Chief Customer Officer Consulting Consulting 44

SmartKarrot

JANUARY 5, 2021

Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants. Additionally, he serves as the Chief Customer Officer at Higher Logic. Jeanne Bliss. Jeff Breunsbach.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Coaching 21

SmartKarrot

APRIL 20, 2020

It is especially useful for customer success managers who act as a part of their customers’ team, looking to build and maintain trust. Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine. The Road to Success – How to Scale Customer Success Efficiently. by Jeanne Bliss.

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Chief Customer Officer SaaS Customer centricity Engineering 10