ClientSuccess

FEBRUARY 26, 2019

I absolutely LOVE Jeanne Bliss and Chief Customer Officer 2.0. I often quote her book in class when referring to storytelling and it’s VITAL importance in Customer Success. I often quote her book in class when referring to storytelling and it’s VITAL importance in Customer Success. Question 3.

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Serenova

APRIL 16, 2019

That’s why I’ve found mentorship to be one of the most valuable tools in my personal leadership toolkit. I also have a CEO, a chief customer officer and a vice president of finance as mentors. Download the eBook. And it is why I think everyone should have a mentor (or several). You Can Leverage Outside Ideas.

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Squelch

MAY 17, 2019

Woolen talked about the necessity of keeping customers front and center while also acknowledging the challenges of doing so at scale. When companies are small, you can provide personal assistance to each customer individually. But as the volume of customers increases, that becomes impossible to maintain.

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Chief Customer Officer Best practices Marketing Feedback 40

inmoment

MAY 14, 2020

It was an interactive online program, using personal coaches and well-known celebrities such as Dr. Oz. In her book Chief Customer Officer , Jeanne Bliss talks about how cross-functional teams will often build “three-hump camels.” Question #3: Do You Know Who Owns the Member Experience?

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Healthcare Chief Customer Officer Metrics Call Center 52

ChurnZero

JANUARY 15, 2021

In 2021, organizations will be re-evaluating the operating models and plans for future growth as lockdowns begin to ease, and they have the option to return to in-person work. Bigger budgets for Customer Success. Irit Eizips , Chief Customer Officer & CEO, CSM Practice. Many new hybrid work models will emerge.

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ClientSuccess

MAY 15, 2019

By making this a focus and priority for the partnership, it almost doesn’t matter how you engage with them, weekly, monthly, in-person or via hangouts, we have something clear we are working towards together. This book does a wonderful job talking about the focus around customer outcomes as being a key metric of overall success.

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ClientSuccess

JULY 23, 2019

Earlier in my career, there was a specific instance where a customer came to me with a business problem, and in that moment I was so worried about not having the right answer I just started throwing out potential solutions. Be resilient in your desire to help customers achieve success. Ultimate Guide to SaaS Customer Success Metrics.

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SmartKarrot

JANUARY 5, 2021

Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants. Additionally, he serves as the Chief Customer Officer at Higher Logic. Jeanne Bliss. Jeff Breunsbach.

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SmartKarrot

APRIL 20, 2020

It is especially useful for customer success managers who act as a part of their customers’ team, looking to build and maintain trust. Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine. The Road to Success – How to Scale Customer Success Efficiently. by Jeanne Bliss.

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Chief Customer Officer SaaS Customer centricity Engineering 10

ClientSuccess

OCTOBER 10, 2018

Customer Success starts and ends with helping others realize value. 2) From : Vic Kasoff , Director of Customer Experience | Company : NarrativeDx | Location : Austin, Texas. It can be exhausting to try and have a “work personality” and a “home personality.” Don’t focus on making your customers happy.

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ClientSuccess

AUGUST 24, 2018

This has been one of my favorite reads, because the mindset and principles of Extreme Ownership can be applied not only to our personal lives but also to our work professionally in customer success in a way that boosts our ability to drive customer outcomes and growth. From : Adam Kuznia , Chief Customer Officer.

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