Squelch

JULY 23, 2019

In a subscription business, companies must also provide a good customer experience and proactively retain customers at least long enough to recover the cost of acquiring them. To do that, you have to add continuous value to your customers; otherwise they won’t continue to pay for their subscription.

SaaS 40

SaaS Customer centricity Chief Customer Officer Sales 40

ChurnZero

JUNE 3, 2022

To talk about what needs to change and to offer his thoughts on how you can do it, we’re joined by You Mon Tsang who founded not just one, but four successful software companies, including Biz360, Engine 140, and Milktruck, before going on to found his latest business ChurnZero where he’s CEO and founder. The lightning round.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

To talk about what needs to change and to offer his thoughts on how you can do it, we’re joined by You Mon Tsang who founded not just one, but four successful software companies, including Biz360, Engine 140, and Milktruck, before going on to found his latest business ChurnZero where he’s CEO and founder. The lightning round.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

NOVEMBER 15, 2019

Customer Success Teams are on the hook to finish out the year strong, preform quarterly business review (QBRs), determine and refresh key performance indicators (KPIs) for the new year, finalize budgets – and most importantly ensure their customers are successful going into the new year. Customer Success operations planning.

Chief Customer Officer 40

Chief Customer Officer Upselling SaaS Technology 40

SmartKarrot

FEBRUARY 2, 2021

A Customer Success VP is responsible for supporting their teams for generating more business through recurring revenues, upsells and brand advocates. They provide the necessary training to their team of CSMs and CSLs and if needed also organize sales and customer relationship-oriented training from industry veterans.

Chief Customer Officer 8

Chief Customer Officer Upselling Marketing Enterprise 8

ChurnZero

NOVEMBER 22, 2019

How do you break down your programs to achieve maximum benefit for both your customers and your company? She has also held numerous Interim ‘Head of Customer Success’ roles. Customer Success Around the Web. She is based in Silicon Valley leading teams at Jobvite, BrightEdge, and Walkme.

Chief Customer Officer 17

Chief Customer Officer Education Upselling SaaS 17

SmartKarrot

MARCH 8, 2022

A changemaker, a leader, and an engineer at the core, Erika Villarreal is a trailblazer in the Customer Success field. She is the co-founder of ePesos, which required her to build the Customer Success team from scratch. Gemma Cipriance-Espineira is the Chief Customer Officer at Chili Pepper. Kellie Capote.

Chief Customer Officer 21

Chief Customer Officer Coaching SaaS Customer centricity 21

Comm100

FEBRUARY 20, 2018

Agents might also let emotionality or a bad day get in the way of what they can do for a customer – Chatbots, on the other hand, don’t have that problem. As Joe Gagnon, Chief Customer Officer of Aspect Software writes , “There is a predictable and reliable component of Chatbots. Drive Revenue.

Chatbots 54

Chatbots Contact Center Chief Customer Officer Benchmark 54

SmartKarrot

JULY 27, 2020

The 10 Principles Behind Great Customer Experiences – Penned by Matt Watkinson, this book bagged the CMI Management Book of 2014 award as well as the Innovative & Entrepreneurship Category at CMI Awards 2014. Chief Customer Officer 2.0: It is worth giving a dive in. Whitepapers.

SaaS 10

SaaS Chief Customer Officer Benchmark Customer retention 10

Netomi

FEBRUARY 28, 2022

We] combine this qualitative understanding with insights from the analytics team and work with product teams and engineering to design the best solutions, improve processes, and prevent issues,” she said. Dione Hedgpeth – Chief Customer Officer, Sumo Logic. Jennifer Dearman – Chief Customer Officer, Udacity.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64

ChurnZero

JANUARY 13, 2023

Conversely, there are a lot of customer support, onboarding and other post-sales roles available that could be rebranded with responsibilities augmented in order to fit into the way we think about customer success as a profession. The role of chief customer officer moves into the limelight.

Chief Customer Officer 98

Chief Customer Officer Sales SaaS Customer centricity 98