TechSee

MARCH 7, 2023

Hyper-focused on moving innovation and shareholder value forward, Kate leads with the strategic and go-to-market skills developed over 20 years as a growth-oriented B2B enterprise technology disruptor. Kate champions digital innovations that create the best customer experience and solutions.

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Chief Customer Officer Contact Center Telecommunications Finance 207

Totango

JULY 23, 2021

In CS, the success of the team starts with the right leader, which, depending on the size of the company and team, could be the Director of Customer Success, the VP of Customer Success or the Chief Customer Officer. Below is a breakdown of these key roles and their primary responsibilities: .

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Chief Customer Officer Coaching Accountability Surveys 127

ChurnZero

JANUARY 8, 2021

With their visibility elevated, Customer Success leaders stepped up to carry the weight of their fellow revenue-driven teams and prove their value within the broader organization. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.

Chief Customer Officer 98

Chief Customer Officer Healthcare Customer centricity Customer retention 98

ChurnZero

MARCH 10, 2021

Alex Dingley, Customer Success Director – WorkZone. Amanda Ingraham, Vice President of Customer Success – 15Five. Chris Bush, Chief Customer Officer – Black Kite. Manager of Customer Success – Mailchimp. Gustavo Bianco, Global Head of Sales & Customer Success – Pipedrive.

SaaS 98

SaaS Chief Customer Officer Employee engagement Enterprise 98

ClearAction

MAY 25, 2023

Growth via Massive Customer Experience Savings Lynn Hunsaker Customer experience savings are NOT about automation or slashing value to customers! Your enterprise goals are to continually increase value to investors, so by definition, you must continually increase value to customers.

Customer Experience 118

Customer Experience Chief Customer Officer Enterprise Accountability 118

Totango

FEBRUARY 23, 2024

Totango’s Chief Marketing Officer (CMO) Karen Budell recently joined an episode of the MarTech podcast to discuss the importance of the partnership between marketing and customer success and explain why Chief Customer Officers (CCOs) should have a seat next to CMOs at the C-suite table.

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Chief Customer Officer Customer centricity Metrics Sales 97

Mindtouch

APRIL 17, 2017

Allison Ewell , Seismic Software, Director of Customer Success, @SeismicSoftware, LinkedIn. Allison Pickens , Gainsight, Chief Customer Officer, @PickensAllison, LinkedIn. Andrew Bergen , Seismic Software, VP of Customer Success, @SeismicSoftware, LinkedIn.

Chief Customer Officer 91

Chief Customer Officer Education Consulting Consulting 91

Beyond Philosophy

MAY 12, 2021

Porte says one of the foundational principles that businesses should have is knowing what they want to accomplish, understanding their customers and what motivates them, and using an enterprise approach rather than a small implementation in a single department. Chief Customer Officer) that guided the organization to the solution. .

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Chief Customer Officer Analytics Technology Surveys 221

Totango

NOVEMBER 12, 2018

The Customer Success for the Enterprise, luncheon held on Nov. 6th, in Palo Alto was an invitation-only event hosted by Totango, the leader in Customer Success (CS) software for the enterprise. Meet Totango at Chief Customer Officer Fall 2018 Conference. More about the event here. You might also like.

Enterprise 48

Enterprise Chief Customer Officer Customer centricity Accountability 48

Totango

NOVEMBER 14, 2023

. “Communities reduce customer friction while helping success teams run more efficiently through one-to-many enablement, support, and advocacy programs,” said Jay Nathan, EVP and Chief Customer Officer at Higher Logic.

Chief Customer Officer 101

Chief Customer Officer Best practices Feedback Enterprise 101

ChurnZero

JANUARY 14, 2020

“Customers leveraging LinkedIn Data Validation are now able to use real-time insights to influence critical workflows when key contacts change jobs,” says Abby Hammer, ChurnZero, Chief Customer Officer. . Have LinkedIn Sales Navigator Enterprise Edition . Getting Started .

Sales 81

Sales Chief Customer Officer CRM Enterprise 81

Spearline

NOVEMBER 5, 2020

In a recent interview with Moshe Beauford, technology journalist for UCToday, Dan Hayes, Spearline’s Chief Customer Officer, got the chance to answer some pivotal questions about the challenges telecoms providers have faced during the novel Coronavirus. ” *Article originally published on UCToday.

Telecommunications 95

Telecommunications Chief Customer Officer voip Enterprise 95

Totango

MARCH 26, 2019

the leader in customer success for the enterprise , today announced the Totango Customer Advisory Board (CAB) that serves to provide strategic advice as the company develops technology and services to enable enterprises to achieve their customer-focused goals. Sue Fellows, Chief Customer Officer, Workfront.

Chief Customer Officer 15

Chief Customer Officer Customer centricity Enterprise Best practices 15

ijgolding

SEPTEMBER 21, 2015

It is therefore of great value to me and all other Customer Experience Professionals that we are able to continually learn from each other – those who have been plying their trade for many years, as well as those who have only been in the thick of it more recently. Bell, author of The 9½ Principles of Innovative Service.

Customer Experience 91

Customer Experience Chief Customer Officer Airlines Banking 91

Customer Centric Support

MARCH 6, 2017

Many things can drive better customer experience in the short term, but may ultimately be detrimental to the business in the end. Adding the “revenue reality check” taught me a new language – the language of enterprise value. It’s our responsibility as CX leaders to be a powerful voice for the customer.

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Chief Customer Officer Customer centricity Enterprise Engineering 84

Totango

JANUARY 21, 2020

The success of an enterprise depends more than ever on the Customer Success (CS) team. A CS team’s primary purpose is to build, maintain, and optimize lasting customer relationships by helping them fulfill and even exceed their own business goals. Customer Success Team Structure: Roles and Responsibilities.

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Chief Customer Officer Enterprise Management Customer retention 87

Totango

JUNE 10, 2022

In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. It can quickly become evident that even smaller investments will have a large impact on retention and customer loyalty.

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Chief Customer Officer Accountability Best practices Feedback 108

ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives.

Management 98

Management Chief Customer Officer Upselling SaaS 98

8x8

FEBRUARY 22, 2018

According to a major new study by Aberdeen Group, it’s time to unify the contact center with the rest of your enterprise. Your customers aren’t transferred or forced to endure long hold times. For enterprise-size businesses, you have an ally in your Chief Customer Officer or Customer Experience Officer.

Metrics 66

Metrics Interactive Voice Response Chief Customer Officer Contact Center 66

ChurnZero

FEBRUARY 1, 2019

To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. Amanda Berger, Chief Customer Officer, Lucidworks. Amanda’s commitment to business results drives each aspect of her work as Chief Customer Officer at Lucidworks.

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Chief Customer Officer SaaS Education Customer advocacy 53

ChurnZero

JANUARY 10, 2020

While our 2020 Customer Success leaders watchlist below includes long-time Customer Success champions, we’re excited to see several prominent SaaS companies welcome their first-ever Chief Customer Officer to their C-suite roster—a promising sign for the unlimited potential of a career in Customer Success. .

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Chief Customer Officer SaaS Customer retention Engineering 52

Amity

APRIL 25, 2016

CEO - C hief Customer Office Council. Curtis founded the Chief Customer Officer Council™, the first peer-led advisory group for CCOs. The Council has helped its members create customer-centric cultures as well as drive profitable customer engagement. Chief Customer Officer - Gainsight.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

ChurnZero

DECEMBER 2, 2022

Who gets to go into enterprise? We wanted to make sure that there was a particular avenue for any individual contributor to ask questions and have them answered by our chief customer officer. In other words, we did not make “enterprise” the segment that CSMs level up to. Would there be title changes?

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Chief Customer Officer Enterprise Upselling Sales 98

Answer Dash

JUNE 27, 2018

Here are 6 most important customer service lessons I've learned during my career as a CCO in numerous enterprise ventures. You will find these lessons amazingly helpful if you are also a major in customer service industry. Leading a customer experience transformation is a lot of work! Let's begin!

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Chief Customer Officer Customer Experience Customer centricity Consulting 63

ClearAction

APRIL 29, 2020

If “customer experience” has innumerable interpretations, the same can likely be said about the ideal role of the Head of Customer Experience. This position may also be known as Chief Customer Officer or VP of Customer [fill-in-the-blank] (e.g. It’s a process of embedding new habits in the enterprise DNA.

Customer Experience 71

Customer Experience Chief Customer Officer Customer centricity Enterprise 71

ClearAction

MAY 26, 2023

Customer Insights Shape Your Firm’s Growth Curve Lynn Hunsaker Customer insights have so much more potential to shape everything in your enterprise. Every growth effort and every efficiency effort can be greatly improved by customer insights guidance. You are collectors of customer insights.

Chief Customer Officer 62

Chief Customer Officer Enterprise Big data Customer centricity 62

Totango

OCTOBER 25, 2022

What Roles Are on a Customer Success Team? The tiers of a SaaS company’s customer success team structure may have a variety of roles. The post Customer Success Team Structure: Four Best Practices appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Best practices 101

Best practices Chief Customer Officer Customer centricity Sales 101

CustomerSuccessBox

MARCH 2, 2022

The demanding position in the business is this role in the customer success department. Depending on the size of the company, an enterprise firm will have higher positions that have a chief above him. Senior Customer Success Manager. Chief customer officer. While in India, the average salary is INR ?1,12,90,621/

Chief Customer Officer 52

Chief Customer Officer Enterprise SaaS Metrics 52

ClearAction

APRIL 13, 2023

Get CX right with these customers first, and then expand your focus to accommodate other segments. And it relies on consistency across your entire enterprise and its ecosystem: suppliers, partners, etc. Championing brand integrity is the ideal purpose of Chief Customer Officers. Think about Southwest, for example.

Chief Customer Officer 62

Chief Customer Officer Revenue potential Customer retention Engineering 62

Totango

SEPTEMBER 24, 2018

Customer Success for the Enterprise, held on September 18th in NYC was an exciting chance for Customer Success leaders from around the world to exchange their innovative ideas in this ever-changing space. . Read on to find out how you can apply these to your own Customer Success strategy. Customer-Centricity is Key.

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Chief Customer Officer Customer centricity Best practices Enterprise 51

CSM Magazine

FEBRUARY 16, 2021

Mingle’s appointment is in direct response to Reputation’s customers, who increasingly look to Reputation to be their single source of truth and action for managing the end-to-end experience of their customers.

Chief Customer Officer 52

Chief Customer Officer Customer Experience Automotive Enterprise 52

Totango

NOVEMBER 14, 2023

. “Communities reduce customer friction while helping success teams run more efficiently through one-to-many enablement, support, and advocacy programs,” said Jay Nathan, EVP and Chief Customer Officer at Higher Logic.

Chief Customer Officer 62

Chief Customer Officer Best practices Feedback Enterprise 62

Totango

NOVEMBER 3, 2022

In order to achieve step-change growth, you need to deliver value to your customers at scale—and across their entire journey with your company. That’s the question that Sumo Logic Chief Customer Officer Dione Hedgpeth and Totango President & COO Jamie Bertasi discussed during their session at the TSIA World: ENVISION conference.

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Journey mapping Chief Customer Officer Healthcare Sales 62

Mindtouch

AUGUST 21, 2019

Traditionally, knowledge management is defined as the process of effectively creating, capturing, distributing and sharing an enterprises’ information assets. and external (prospects, customers, etc.) Knowledge management is the process of effectively creating, capturing, distributing and sharing an enterprises’ information assets.

Management 88

Management Self service Chief Customer Officer Chatbots 88

Natalie Petouhof

JUNE 4, 2015

Key Principle #4: Enterprise Class Production Analytics, Hybrid Implementations (Pubic/ Private), Broader Market Penetration. CEO’s that “get the value of data” are looking to someone in their organization to do it – CIO, CTO, CMO, Customer Service Professional to lead data revelations.

Big data 53

Big data Chief Customer Officer Analytics Consulting 53

8x8

FEBRUARY 22, 2018

According to a major new study by Aberdeen Group, it’s time to unify the contact center with the rest of your enterprise. Your customers aren’t transferred or forced to endure long hold times. For enterprise-size businesses, you have an ally in your Chief Customer Officer or Customer Experience Officer.

Metrics 48

Metrics Interactive Voice Response Chief Customer Officer Contact Center 48

8x8

FEBRUARY 22, 2018

According to a major new study by Aberdeen Group, it’s time to unify the contact center with the rest of your enterprise. Your customers aren’t transferred or forced to endure long hold times. For enterprise-size businesses, you have an ally in your Chief Customer Officer or Customer Experience Officer.

Metrics 48

Metrics Interactive Voice Response Chief Customer Officer Contact Center 48