Pointillist

JUNE 6, 2018

I’ve got clients where the Chief Customer Officer reports directly to the CEO and where CX teams report to Marketing. It’s like a self-driving car using knowledge of your preferred routes, entertainment options, and climate settings from past behavior to optimize a new road trip. Annette: It’s a mixed bag.

Journey mapping 40

Journey mapping Customer Experience Chief Customer Officer Metrics 40

Squelch

OCTOBER 25, 2019

The luxurious venue had much to offer in the way of shopping, dining, and entertainment. “Your customers are comparing you to the best customer experience they’ve ever had.” — Elisabeth Zornes , Chief Customer Officer at Zendesk. TSW Event Highlights.

Chief Customer Officer 40

Chief Customer Officer Entertainment Upselling Government 40

CSM Practice

DECEMBER 29, 2020

Irit Eizips, CSM Practice Chief Customer Officer and CEO was featured by Business Therapy, an engaging series where a number of professional challenges and problems are discussed in depth. We are in the growing market share of old businesses because we cater to customers that are doing very very well.

Surveys 98

Surveys Personalization Chief Customer Officer Customer centricity 98

Netomi

JANUARY 5, 2022

As one of the most in-demand Customer Experience Keynote Speakers and Consultants in the world today, David Avrin delivers profound wisdom to clients and audiences around the world. She is known globally for transforming businesses to earn customer-driven growth. Customer Service Leaders: Marsha Collier. Lynn Hunsaker.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98