Chief Customer Officer Events SaaS 
ChurnZero
JANUARY 13, 2022
As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.
Nicereply
MARCH 23, 2021
Sarah Betts – All around wonderful person and support human at Olark, Sarah writes about her considerable experience helping customers on the Olark Blog. Jeanne Bliss – Jeanne’s a strong advocate of the Chief Customer Officer (and author of the book with the same title).
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ChurnZero
JANUARY 8, 2021
Against the backdrop of wild economic uncertainty, Customer Success has been the failsafe of SaaS businesses that were blindsided by pandemic-induced churn and contraction. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.
Amity
NOVEMBER 22, 2013
The misconception with SaaS is that there is no longer a need for a team of this nature in today’s organization. We hope that our The Engaged Customer blog helps to simplify and guide you. Here is the list: Nello Franco ‘s blog – Customer Success Frameworks. Joel York is the king of SaaS financial metrics.
ChurnZero
JULY 9, 2020
These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. So, if your retention is on the rocks, and you’re wondering what else you can possibly do to save it, make sure you’re marketing to your customers.
ChurnZero
NOVEMBER 22, 2019
I am soooo excited to announce BIG RYG , ChurnZero’s inaugural industry and user conference built for current and future leaders in Customer Success. We will be hosting this one-day event in Washington DC on October 8, 2020. Many of you may have already joined us at our RYG events that we have hosted in cities across North America.
ChurnZero
MARCH 28, 2023
Early-stage SaaS businesses tend to put most of their focus on acquiring net new customers. For a little while, customer retention is a manageable task with existing staff. When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy.
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