Serenova

DECEMBER 4, 2019

Increasingly, supervisors are using this information to coach agents, serve as fodder for gamification and deliver rewards. At the same time, it can alert a supervisor about an upset customer. Performance analytics: Data and analysis that evaluates how agents are performing, using various Key Performance Indicators.

Analytics 89

Analytics Chief Customer Officer Gamification Coaching 89

Comm100

SEPTEMBER 22, 2016

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss. This book will show you how to launch a proven framework through customer experience expert, Jeanne Bliss’s, five-competency model. Customer Loyalty: How to Earn It, How to Keep It by Jill Griffin.

Customer Service 89

Customer Service Gamification Consulting Consulting 89

Vistio

MAY 28, 2022

They’re either going to help you retain your customers or they’re going to drive customers away by having a whole bunch of hoops that customers have to jump through or just being slow or whatever. They can always look at the data, and the metrics, and understand what’s going on in their teams.

Customer Experience 52

Customer Experience Contact Center SaaS Technology 52

ProProfs Blog

JUNE 30, 2020

Chief Customer Officer 2.0. Want a proven framework to help you launch and advance the customer experience transformation in businesses in every vertical around the world? Want a proven framework to help you launch and advance the customer experience transformation in businesses in every vertical around the world?

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Coaching 128