Serenova

DECEMBER 4, 2019

Executives use this data to make strategic decisions on company direction, marketing, sales and product development. Increasingly, supervisors are using this information to coach agents, serve as fodder for gamification and deliver rewards. For example, screen pops can recommend when to ask for a sale or escalate to a supervisor.

Analytics 89

Analytics Chief Customer Officer Gamification Coaching 89

Comm100

SEPTEMBER 22, 2016

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss. This book will show you how to launch a proven framework through customer experience expert, Jeanne Bliss’s, five-competency model. After all, customer loyalty is what will generate long-term revenue for your company.

Customer Service 89

Customer Service Gamification Consulting Consulting 89

Vistio

MAY 28, 2022

Customer success is really it’s a methodology that companies should adopt, but it’s also a function within a lot of our companies these days. ” I think it’s the best way to get feedback and to combat agent attrition, is to just genuinely care about how everyone’s doing at work. Those are probably my top.

Customer Experience 52

Customer Experience Contact Center SaaS Technology 52

ProProfs Blog

JUNE 30, 2020

Chief Customer Officer 2.0. Want a proven framework to help you launch and advance the customer experience transformation in businesses in every vertical around the world? Want a proven framework to help you launch and advance the customer experience transformation in businesses in every vertical around the world?

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Coaching 128