Chief Customer Officer and industry standards

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Chief Customer Officer

industry standards

The Power the Ultimate Question

Horizon CX

DECEMBER 27, 2019

The research was conducted between September 24, 2019, and November 25, 2019, and targeted CX Professionals within B2B organizations with titles ranging from Chief Customer Officers and VPs of CX to Directors and Managers of CX. It is regarded as an industry-standard CX metric that will likely continue into 2020 and beyond.

B2B

B2B B2C Surveys Metrics

The Customer Success Maturity Model Part 1: “Build” Capabilities (The Foundation of CS)

Education Services Group

APRIL 16, 2021

What is the ESG Customer Success Maturity Model? And TSIA agrees that a fundamental building block of Customer Success is having a proactive CS leader reporting to a higher-level executive team, ideally one in charge of customer growth like a Chief Customer Officer.

Chief Customer Officer

Chief Customer Officer Benchmark Metrics industry standards

Customer Contact Central

The Power the Ultimate Question

The Customer Success Maturity Model Part 1: “Build” Capabilities (The Foundation of CS)

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