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Chief Customer Officer

industry standards

Sales

The Customer Success Maturity Model Part 1: “Build” Capabilities (The Foundation of CS)

Education Services Group

APRIL 16, 2021

What is the ESG Customer Success Maturity Model? Customer segmentation influences everything from how well you allocate your CS resources to whether or not your customers renew. If your customers are properly categorized, Customer Success costs actually go down and, over time, sales and marketing costs will decrease as well.

Chief Customer Officer

Chief Customer Officer Benchmark Metrics industry standards

The Power the Ultimate Question

Horizon CX

DECEMBER 27, 2019

The research was conducted between September 24, 2019, and November 25, 2019, and targeted CX Professionals within B2B organizations with titles ranging from Chief Customer Officers and VPs of CX to Directors and Managers of CX. It is regarded as an industry-standard CX metric that will likely continue into 2020 and beyond.

B2B

B2B B2C Surveys Metrics

Customer Contact Central

The Customer Success Maturity Model Part 1: “Build” Capabilities (The Foundation of CS)

The Power the Ultimate Question

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