Chief Customer Officer Interactive Voice Response Self service 
ProProfs Blog
DECEMBER 7, 2018
I always recommend against the dreaded “we are experiencing unusually high call volumes” IVR message. Your customer will not be inconvenienced because there is a stop gap that shows you care and are genuinely sorry about the inconvenience. Empower your customers to self-serve. Be accessible. Tweet this.
8x8
FEBRUARY 22, 2018
The easy stuff is done via self-service on your website or via your Interactive Voice Response (IVR). So what can you do to prepare your agents for these types of interactions? For enterprise-size businesses, you have an ally in your Chief Customer Officer or Customer Experience Officer.
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8x8
FEBRUARY 22, 2018
The easy stuff is done via self-service on your website or via your Interactive Voice Response (IVR). So what can you do to prepare your agents for these types of interactions? For enterprise-size businesses, you have an ally in your Chief Customer Officer or Customer Experience Officer.
8x8
FEBRUARY 22, 2018
The easy stuff is done via self-service on your website or via your Interactive Voice Response (IVR). So what can you do to prepare your agents for these types of interactions? For enterprise-size businesses, you have an ally in your Chief Customer Officer or Customer Experience Officer.
Mindtouch
JUNE 12, 2019
However, according to Harvard Business Review , 81% of all customers attempt to take care of matters themselves before contacting a live representative. Thus, while the customers are trying to self-serve, the experience they typically run into ends up being high-friction, low-value. Connect with Customers Start to Finish.
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