Chief Customer Officer Interactive Voice Response Surveys 
8x8
FEBRUARY 22, 2018
The easy stuff is done via self-service on your website or via your Interactive Voice Response (IVR). So what can you do to prepare your agents for these types of interactions? Your customers aren’t transferred or forced to endure long hold times. Customer retention is higher–the study shows a 9.9
ProProfs Blog
DECEMBER 7, 2018
I always recommend against the dreaded “we are experiencing unusually high call volumes” IVR message. Your customer will not be inconvenienced because there is a stop gap that shows you care and are genuinely sorry about the inconvenience. Kedar Naik Founder and Chief Customer Officer CXP Solutions, Australia.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
8x8
FEBRUARY 22, 2018
The easy stuff is done via self-service on your website or via your Interactive Voice Response (IVR). So what can you do to prepare your agents for these types of interactions? Your customers aren’t transferred or forced to endure long hold times. Customer retention is higher–the study shows a 9.9
8x8
FEBRUARY 22, 2018
The easy stuff is done via self-service on your website or via your Interactive Voice Response (IVR). So what can you do to prepare your agents for these types of interactions? Your customers aren’t transferred or forced to endure long hold times. Customer retention is higher–the study shows a 9.9
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Both Amazon and Zappos are prime examples of brands that are customer centric and have spent years creating a culture around the customer and their needs. This is so important that organizations like Oracle developed a Chief Customer Officer (CCO) to ensure a consistently amazing customer experience across all touch points.
Expert insights. Personalized for you.
66 
Let's personalize your content