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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

Jim Iyoob, Chief Customer Officer at Etech Global Services. Jim has been instrumental in setting up services for the customers needing quick and apt solutions for their daily customer experience needs. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.

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Top 20 Customer Service Blogs You Have to Read in 2020

Fonolo

Jeanne has been helping companies create deeper relationships with their customers for over 35 years. She has worked Microsoft, Allstate, and Lands’ End, pioneering the role of the “Chief Customer Officer” . Top Pick: 7 tips and resources for Chief Customer Officers and C-Suite Customer Experience Leaders.

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Announcing the People’s Choice: TOP 100 Customer Success Strategists of 2017

Mindtouch

Alex Konrad , Forbes Magazine, Staff Writer, @alexrkonrad, LinkedIn. Allison Ewell , Seismic Software, Director of Customer Success, @SeismicSoftware, LinkedIn. Allison Pickens , Gainsight, Chief Customer Officer, @PickensAllison, LinkedIn. Mary Poppen , Glint, Chief Customer Officer, @Mary__Poppen, LinkedIn.

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The A-List: Customer Success

Amity

CEO - C hief Customer Office Council. Curtis founded the Chief Customer Officer Council™, the first peer-led advisory group for CCOs. The Council has helped its members create customer-centric cultures as well as drive profitable customer engagement. Chief Customer Officer - Gainsight.

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40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Blog

Develop personal brand. Navigate when office politics is on the rise. It’s nice to know that average IQ doesn’t limit a person to average performance. Chief Customer Officer 2.0. Books on Customer Service Culture. View critics at workplace. Be at the forefront to lead their teams.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. LinkedIn: David Avrin – Customer Experience Keynote Speaker and Consultant – Visibility International, LLC. If Hilary continues to write about customer service, we’ll continue to read. Denise Lee Yohn.

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You’re Doing CX All Wrong

CSM Magazine

It’s not as simple as designating a single person “CX coordinator;” rather, it may mean your business needs a dedicated CX team. Also, make sure every department embraces the customer so that CX becomes part of the fabric of your company and a priority for everyone across the business. About the Author.