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4 Gold CX Metrics for CX Leaders Lynn Hunsaker Concentrate on just 4 CX metrics and you’ll see greater progress in more than 20 growth metrics. Otherwise, gaps between these will cost you a lot (negative word of mouth (customer effort score, CSAT), churn, costs to serve, internal productivity, etc.).
These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategicvalue to their customers.” More and more, customers are seeking out companies that share their values. Enter your current metrics now to calculate your potential returns.
Organizational success and long-term growth primarily depends on customer satisfaction and loyalty, and customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. Companies such as Apple, Samsung, Google and GE are just a few examples of customer-centric business models.
These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategicvalue to their customers.” More and more, customers are seeking out companies that share their values. Enter your current metrics now to calculate your potential returns.
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