ClearAction

JANUARY 8, 2024

Higher costs to serve: customer service, returned materials, remedies, etc. More expense to retain customers: loyalty incentives, customer success, etc. Lower productivity as value-rescuing dominates precious time, resources, morale, and tenure. Anything you do that bothers employees or partners costs you!

Customer centricity 62

Customer centricity Chief Customer Officer Metrics Enterprise 62

Altivon

JUNE 7, 2020

In my role as Chief Customer Officer, I get to speak with CIOs and other executives across a wide sweep of companies. We have no brick and mortar office. It enables greater schedule flexibility and employee morale. Business Continuity in Times of Workforce Disruption. There is a lot left to learn.

Contact Center 52

Contact Center Chief Customer Officer Contact center software Morale 52

Netomi

JANUARY 5, 2022

She is known globally for transforming businesses to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ChurnZero

JANUARY 4, 2024

“2024 will continue to see the chief customer officer move into the leadership phase,” predicts ChurnZero CEO and co-founder You Mon Tsang. “Their task: to build customer success into the best-performing department: a center of excellence that integrates technology and people.

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

ChurnZero

FEBRUARY 17, 2022

The collective sharing of wins across the team will help boost morale and increase the adoption of your new tool. The Customer Success leader perspective: how to encourage the adoption of Customer Success software Implementing change requires the balancing of bottom-up and top-down approaches.

CRM 52

CRM Chief Customer Officer SaaS Morale 52

ChurnZero

JULY 9, 2020

You can include relevant blog content as well as more customer-specific content, such as product updates and tip and tricks. At ChurnZero, we recently introduced a Q&A column featuring our own Chief Customer Officer that provides advice on common customer challenges.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

Comm100

FEBRUARY 20, 2018

And, happier agents have a better overall workplace morale, which translates into the quality of customer service. As the report says, “Agents, quite simply, are the gateway to a productive, customer-centric experience.”. Value in Customer Satisfaction.

Chatbots 72

Chatbots Contact Center Chief Customer Officer Benchmark 72

Enghouse Interactive

JULY 29, 2020

Jeanne Bliss is a leadership and customer experience advisor and keynote speaker who motivates and guides the worlds’ most beloved companies to become unforgettable; earning growth and admiration through their elevated business practices and the humanity of their people. For over 35 years, Jeanne has led companies to earn business growth.

Airlines 40

Airlines Chief Customer Officer Accountability Personalization 40

SmartKarrot

MARCH 24, 2022

In other words, you need to delight the customer consistently, repeatedly. So, how to delight the customer? As a Chief Customer Officer, your most important job is to create a culture of customer delight, and your entire team needs to be aligned towards that goal. Creating a culture of customer delight.

Chief Customer Officer 10

Chief Customer Officer SaaS Customer centricity Best practices 10

SmartKarrot

FEBRUARY 14, 2022

As a CCO (Chief Customer Officer), your job curtails satisfying your customers’ needs. But, what about the internal customers, i.e., your peers, including CEOs (Chief Executive Officer) and CFOs (Chief Financial Officer). Keep the team’s morals high, and 2.

Chief Customer Officer 10

Chief Customer Officer Morale B2B Customer centricity 10

CSM Magazine

FEBRUARY 20, 2025

Offer effective customer service approaches to enhance satisfaction and loyalty. Investing in a high-impact speaker is investing in your business growth and employee morale. Are you hoping to improve customer service mindsets across your organization? Equip leaders with strategies to foster collaboration and innovation.

Customer Service 52

Customer Service Chief Customer Officer Morale Feedback 52