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To Get Loyal Customers, Start with Loyal Employees

Beyond Philosophy

When you understand what motivates your ambassadors, you can communicate it to your other workers and improve both employee morale and the customer experience. And when your customer experience improves, so will customer loyalty – with or without a rewards program. Imagine if Every Company had a Chief Customer Officer.

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Customer Experience Influencers You Must Follow – Part 1

Customer Guru

Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. He is a Certified Emotional Intelligence Practitioner, Certified Contact Center Auditor, and is a CX Expert Emeritus for the Customer Experience Professionals Association (CXPA). ” 29.

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Your Game Plan for Customer Retention During Uncertain Times

ChurnZero

Fortunately, Customer Success teams are uniquely positioned to step up and provide business continuity—serving as a company’s compass to guide them through this treacherous terrain. Staying true to their mission, Sendoso sent their Customer Success team a sweet gift to indulge in at home: a doughnut kit!

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CX ROI Metrics Roadmap

ClearAction

Chief Marketing Officers measure the purple metrics shown below about what happened in the market : customer acquisition cost, margin expansion, sales velocity, customer retention, recurring revenue, expanded purchases, and referral revenue. Chief Customer Officers measure the gold, blue, and silver metrics shown above.

Metrics 48
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Break Down #CX Barriers with Storytelling

CX Journey

One piece missing from this image is the addition of "And the moral of the story is." there was a company that was losing employees, customers and, ultimately, money. they hired a Chief Customer Officer and a Chief People Officer. The moral of the story is. at the end. So, imagine if you will.

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How to encourage your CSMs to adopt Customer Success software

ChurnZero

The collective sharing of wins across the team will help boost morale and increase the adoption of your new tool. The Customer Success leader perspective: how to encourage the adoption of Customer Success software. Implementing change requires the balancing of bottom-up and top-down approaches.

CRM 98
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Insights Utilization Rate Drives Growth Through Customer-Centric Organizations

ClearAction

Higher costs to serve: customer service, returned materials, remedies, etc. More expense to retain customers: loyalty incentives, customer success, etc. Lower productivity as value-rescuing dominates precious time, resources, morale, and tenure. Anything you do that bothers employees or partners costs you!