Remove Chief Customer Officer Remove Morale Remove Scripts
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7 Customer Marketing Strategies to Increase SaaS Retention

ChurnZero

You can also host customer panel or ask me anything (AMA) webinars to encourage more interactive, dynamic discussions compared to the traditional format with a sole presenter or one-way dialogue. For these types of less scripted presentations, having a moderator who is highly knowledgeable on the topic is a must.

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It’s All About The $$$ – How Much Money Can Chatbots Actually Save You?

Comm100

And, happier agents have a better overall workplace morale, which translates into the quality of customer service. As the report says, “Agents, quite simply, are the gateway to a productive, customer-centric experience.”. Value in Customer Satisfaction.